Posted:
6/24/2024, 5:00:00 PM
Location(s):
Eagan, Minnesota, United States ⋅ Minnesota, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
Repair Dental Items to include but not limited to:
Read schematics and diagrams
Disassemble and clean items
Repair and test to ensure items meet specification
Use of hand tools to evaluate and repair
Assist in identifying items that need to be sent to manufactures for repair
Inventory Control to include but not limited to:
Monitor inventory levels and request parts stock
Transfer parts between warehouses to complete repairs
Increase/decrease stock levels based on usage
Conduct annual physical inventory, as well as regular spot checks
Communication to include but not limited to:
Contact manufactures for repair assistance or part inquiries
Articulate repair situations and findings with customers
Utilize other team members for repair assistance
Partner with customer experience coordinators to create customer repair estimates
Computer Skills to include but not limited to:
Utilize Microsoft Office products to track repair information
Proficient typing skills are necessary
Job Qualifications
High school diploma or equivalent
Must have a mechanical aptitude
Expresses strong customer service orientation through excellent written and verbal/phone communication skills
Ability to read and understand assembly drawing and instructions
Uses technology with efficiency and possesses basic computer skills, including knowledge in Microsoft 365/MS Office
Ability to positively contribute to the team environment by taking initiative to learn and improve upon skillsets
Outstanding troubleshooting and problem-solving skills
Ability to multi-task in a fast-paced environment
Associate degree or equivalent trade school completion
Previous repair experience or customer service experience
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
401(k) Match Retirement Savings Plan.
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO).
Holiday Pay & Floating Holidays.
Volunteer Time Off (VTO).
Educational Assistance Program (Tuition Reimbursement).
Full Paid Parental and Adoption Leave.
LifeWorks (Employee Assistance Program).
Patterson Perks Program.
As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.
We are Patterson. We welcome you.
Website: https://pattersoncompanies.com/
Headquarter Location: Saint Paul, Minnesota, United States
Employee Count: 10001+
Year Founded: 1877
IPO Status: Private
Industries: Dental ⋅ Health Care ⋅ Lifestyle ⋅ Medical Device