Claims Supervisor

This role requires a dynamic individual who can lead a team of 10 adjusters effectively while ensuring compliance, providing excellent customer service with a focus on operational excellence. You and your team will be responsible for making coverage and liability decisions in a call center environmen.

 

Position Overview:

The Claims Supervisor is responsible for overseeing the claims department’s daily operations, ensuring claims are processed efficiently, accurately, and in compliance with company policies and regulations. This role involves supervising a team of claims adjusters or examiners, providing guidance, resolving escalated claims, and fostering a customer-focused and results-driven environment.

Key Responsibilities:

1. Team Management:

• Supervise, train, and mentor claims staff to ensure optimal performance.

• Conduct performance evaluations, set targets, and provide constructive feedback.

• Handle staff scheduling and workload distribution to maintain operational efficiency.

2. Claims Processing:

• Oversee the review, investigation, and settlement of claims within established guidelines.

• Ensure timely and accurate processing of claims in compliance with legal and regulatory requirements.

• Manage escalated or complex claims, providing resolution and support as needed.

3. Quality Control and Compliance:

• Monitor claims processes to maintain high standards of accuracy and service.

• Implement and maintain compliance with applicable laws, regulations, and company policies.

• Conduct audits and ensure adherence to internal and external standards.

4. Customer Service:

• Serve as the primary point of contact for escalated customer inquiries or disputes.

• Work to improve the customer experience by identifying process improvements and training opportunities.

5. Reporting and Analysis:

• Prepare and analyze reports on claims trends, team performance, and operational efficiency.

• Identify areas for improvement and recommend solutions to management.

6. Collaboration:

• Work closely with other departments to resolve issues and improve workflows.

• Participate in the development and implementation of policies, procedures, and training programs.

Qualifications:

• Bachelor’s degree in business administration, insurance, or a related field (or equivalent work experience).

• 3–5 years of experience in claims processing, with at least 1–2 years in a supervisory role.

• Strong knowledge of claims processes, insurance policies, and relevant regulations.

• Excellent leadership, communication, and problem-solving skills.

• Ability to handle confidential information with discretion and integrity.

• Must attain and maintain the required licenses issued by the state insurance department

• Must be able to learn & apply large amounts of technical and procedural information  

 

 

Key Competencies:

• Leadership and team-building skills.

• Analytical thinking and attention to detail.

• Strong organizational and time management abilities.

• Commitment to delivering exceptional customer service.

• Must be able to communicate in a clear empathic and professional manner in all communication channels including verbally and digitally

• Must be able to handle difficult conversations and perform well under pressure

• Ability to follow complex instructions, resolve conflicts and facilitate resolution  

 

 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

 

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.