What you will do

Provide technical product application support to sales teams in pursuit of WATER-cooled chiller equipment (Centrifugal, screw) sales opportunities in the Middle East and Africa market to power our customer’s mission by utilizing the right equipment for the application. Successful application engineering support will accomplish team mission through three key avenues.

How you will do it

Application and Special Quotation Support

• Respond to field sales inquiries related to application/technical/manufacturing capabilities in connection with product specifications
• Identify and guide field sales toward solutions necessary to meet customer requirements
• Support Data Center projects with requirements of several products and optimize the final scope of supply
• Review and evaluate special options requirements and support SQ (Special Quote) needs by providing cost and lead time estimates
  • Requires development of subcomponent specifications, supplier engagement and negotiation, and analysis of factory manufacturing capability

Expert Solutions

• Support field sales on technical clarifications with customers, potentially requiring direct engagement with customers
• Guide field sales and key customers on system design approaches and enhance competitive advantage by specifying tailored equipment packages. Expert solutions will balance chiller performances with sub-system components and features
• Align field support with knowledge of chiller products available in the market, and with regional product strategy
• Define specifications for chillers and sub-systems in support of project opportunities

Product & Product Applications Development

• Monitor and analyze frequent questions, requests and pitfalls to identify new applications, develop new special quotation offerings, and guide global product teams.
• Provide necessary material for Data center application literature, product presentations, and training materials
• Collect and offer constructive feedback to global product teams on resources, tools and documentation available to field sales and customers
• Deliver training presentations on product changes and new products to field sales and key customers
• Engagement in industry organizations and technical seminars
• Monitor and offer formal comment on product/application relevant codes and standards

What we look for

Bachelor’s Degree and minimum 5 years of HVAC or refrigeration related experience in application engineering, product engineering or technical marketing is required.

Demonstrated business management skills in product application environment preferred

Technically savvy, possessing strong knowledge of application and field practices related to air cooled chillers

Proficiency in Microsoft Office Suite Applications

Strong verbal and written English skills