Job Description:

• 支持多个时区的企业用户
• 对客户端操作系统及常用应用软件进行安装、配置，故障检测及排除；
• 准确按照流程帮助客户解决账号、电脑 软硬件、移动设备、网络、应用、打印机、IP电话等 相关故障问题；
• 详细记录工单，对于不能解决的工单， 及时转派到二线团队;
• 与客户保持沟通，确保对方了解服务进 程并及时处理问题

• 语言: 英语读写沟通流利，有海外留学背景或IT技术支持相关经验者优先考虑；
• 工作时间:  24x7排班,  综合工时(平均每周40小时)
• 具备1年以上应用支持或IT支持经验
• 熟练使用Windows系统和Microsoft Office产品，如Outlook、Teams。
• 利用相关工具和系统高比例解决的客户问题
• 在规定的时间框架内，根据优先级矩阵和具体情况，酌情完成后续行动并启动升级程序
• 遵守政策与程序，努力实现个人和团队目标
• 能够与个人合作，共同审查措施，并辅导其达到服务级别协议（SLA）的要求
• 必须具备出色的沟通技巧/充沛的精力和自信

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.