At AIG, we are reimagining the way we help customers to manage risk. Join us as a Major Loss Adjuster to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

How you will create an impact

Functional Responsibilities:

• Key technical referral point for Property & Energy claims throughout Asia
• Key contact for Multi-National / Major Account / Select clients
• Support strategic initiatives particularly focused upon management of large and complex exposures
• Support Periodic claims audit / review of in-house claims operations across the region
• Identify and communicate environmental risks relevant to Property and Energy claims
• Contribute towards ‘Best Practice’ claims handling for the Property & Energy line of business.

Accountabilities:

• Effective oversight and resolution of Major Loss claims
• Accurate and consistent reserving and financial control of claims in the Major Loss segment
• Mitigate indemnity and expense spend in ‘Major Loss’ claims.
• Oversee and guide Property and Energy Claims examiners across Asia on strategy and reserving for complex claims.
• Compliant with governance standards and regulatory requirements
• Effective communication to all relevant stakeholders, from large loss alerts to information on Major Loss and wider Property & Energy trends.
• Develop and maintain strong relationships with a range of external stakeholders to include brokers and key insureds.
• Play a leading role in advancing a culture of claims service excellence throughout Property and Energy claims community within Asia.

What you’ll need to succeed

• Experience in multi-national claims handling & technical issues within Property & Energy area.
• Technical and insurance qualification and knowledge in Property & Energy including Business Interruption and DSU losses
• Able to drive improvements in claims and customer experience
• Demonstrate accuracy and consistency in Reserving & Financial Control
• Policy language skills / accurate & consistent policy working interpretation
• Strong knowledge of legal / regulatory & litigation / procedural requirements across Asia
• Experience in negotiation, mediation, arbitration and ADR skills
• Experience in conducting technical claims audits and production of detailed findings and recommendations.
• Demonstrate catastrophe management experience
• Demonstrate awareness of emerging Risk
• Able to positively influence, in a multi-cultural environment with stakeholders at every level both internally & externally
• Highly effective communicator (written, verbal, presentation, training)
• A willingness to both learn and develop personal technical skills and at the same time, develop other examiners across Asia.

Ready to take your career to the next level? We would love to hear from you.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

CL - Claims

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG APAC Holdings Pte Ltd