Posted:
5/22/2024, 5:00:00 PM
Location(s):
Quebec, Canada ⋅ Munster, Ireland ⋅ Cork, Munster, Ireland
Experience Level(s):
Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where everyone can thrive.
We are currently searching for an exceptional Customer Success Team Manager to join our team. If you want to make a difference, take your career to the next level, and work in a highly energetic environment, please send us your CV –We would love to talk.
What will I be doing?
For this opportunity, you will be guiding and leading an exceptional team of customer success managers who are responsible for supporting customers on their SaaS journey with F5, demonstrating value and setting the conditions for on-going subscription renewal and growth.
Customer Success collaborates closely with our Sales teams to support customers as they transition from Buy to Own, focusing on ensuring successful on-boarding and realization of value. As a result, you will be generating reliable recurring revenue for F5. You will be hands-on with the coaching and development of the Customer Success Managers on the team as they facilitate the customers’ journey and adoption of F5 solutions. As part of this role and team, you will have the opportunity to define and shape our customer success motions required to support F5’s SaaS customers.
For over 20 years, we have been the industry leader in application delivery. Now, we’re helping our customers thrive with any architecture and across multi-cloud environments. We are the only company in the world that powers applications from development through their entire lifecycle so our customers-enterprise businesses, service providers, governments, and consumer brands-can deliver differentiated, high-performing, and secure digital experiences that are changing the world.
But our success is not driven solely by what we do. We also care deeply about how we do it. Our culture is how we live, every single day, and it is producing outstanding results-not only for our customers, but also for our employees. We understand that your life is about more than just work, and we are committed to a culture that supports your whole life. You would join us as a key member of the Customer Success management team providing direct coaching and development to our Customer Success Managers (CSMs). They act as trusted advisors, beginning from the point of sale and extending through onboarding, project success, and renewals. You would engage and be responsible for overall team management, and the growth and maturity of our Customer Success Managers and our offering.
This responsibility requires you to connect with customers and other leaders on high profile and high impacting events during intense and acute situations. You are accountable for operational results such as adoption, expansion, renewals, and customer advocacy. We'd like you to provide interaction across multiple Global organizations including Sales, Support, Product Development, Product Management, Professional Services, and Training.
For this role you will need to be passionate about your goal but flexible in your approach. Customer Success will act as an enabler to ensure our customers remain successful and engaged with our solutions, so they understand the full value of their investment with us. As part of this role, you will continuously improve your network and internal relationships, working closely internally and externally to enable further adoption of our products within your customers.
What will you do?
Leading the team of SaaS CSMs in the EMEA to deliver the below value:
Customer Loyalty & Value Generation
Leadership & Collaboration
Industry Knowledge & Eye for Business
Critical Thinking, Innovation & Ability to Deliver Results
Knowledge, Skills and Abilities
How Do I qualify?
Physical Demands and Work Environment
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
#LI-AK1
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].
Website: https://f5.com/
Headquarter Location: Seattle, Washington, United States
Employee Count: 5001-10000
Year Founded: 1996
IPO Status: Public
Last Funding Type: Post-IPO Equity
Industries: Consumer Electronics ⋅ SaaS ⋅ Security ⋅ Virtualization