Overview:
As a telephonic interpreter for Lao/Laotian in LSA’s network of Independently Contracted Interpreters, you are responsible for handling telephone calls on demand and facilitating language communication for the Limited English Proficient (LEP) community in a variety of settings, including medical, legal, and customer service. Language Services Associates is continuously accepting qualified interpreters!
Responsibilities:
· Provide effective telephonic remote interpreting
· Answer inbound calls in a timely manner
· Provide superior customer service
· Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality
· Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices
· Complete training(s) and participate in ongoing Quality Assurance monitoring
Qualifications/Experience:
· Full fluency in both English and Lao/Laotian
· Technology proficient (web-based platforms, email, Microsoft Word)
· Landline phone access for sound quality
· An interpreting space that is quiet, secure, and free from outside noises
· 2+ years of professional interpreting experience preferred
· Industry specific certifications/trainings preferred (CMI, CCHI, etc.)
· Proof of 40+ hour medical interpreting training preferred (ex: Bridging the Gap, Cross-Cultural, etc.)
LSA is passionate about what we do, which is helping people thrive in an increasingly global environment! If interested, please apply and include a copy of your resume, which emphasizes your interpreting experience.