At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
OP Technical Account Manager is an individual contributor role in the region or HQ that is accountable for supporting the client-facing roles towards the telecoms (OPMs and PGMs) by ensuring that the back-office operations are run smoothly. The individual in this role performs tasks that are related to the business operations; keeps the business afloat and provide the front-office with the ability to execute their various client-facing tasks.
Job Description
- Supporting the OPMs and PGMs for the assigned telecoms on activities such as but not limited to:
- QBR preparation and presentation
- Proactively communicating the status, escalations and recommendations for the telecoms
- Resolving billing disputes
- Cooperating with the internal stakeholders in bringing the best service to the telecoms
- Sender registration
- Managing Short Codes (SMS and USSD)
- Ensuring smooth introduction of the services and delivered solutions as well as the proper setup for the assigned telecoms, setup of the new services, and traffic monitoring when applicable
- Keeping up with all the updates from the industry, updates on the products in the telecom sector as well as route pricing in cooperation with the Business Growth team
Job Requirements:-
- Bachelor’s or master’s degree in business or related field
- Alternatively, you have recently completed college and are seeking your first job in your chosen field of study.
- Fluent in English, both spoken and written.
- Demonstrated ability to work both independently and as part of a team.
- Enthusiasm for learning and adapting to new challenges.
The person in this role focuses on learning Infobip solutions and business processes; consults with Seniors and Experts on the projects and operators to which s/he is assigned; proactively seeks for information and builds upon his/her industry knowledge every day.
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.