Job Description Summary:

Responsible for maintaining and providing technical service to renal units in the assigned area

Key Responsibilities / Accountabilities:

• Provide technical support to clinical coordinator and marketing team in trials and installation
• Working as a team with sales service to increase product penetration.
• Identified new and follow up any potential business opportunities
• Assist customer service with technical clarification of customer order
• Ensure all service carry out on time and efficient
• Educate staff in the hospital in maintenance of our machine
• Provide technical support for design of HD room
• Maintain database on all equipment including trial and loan machine
• A service report to be completed for installation, repair and maintenance tasks
• Enter all service report into technical service database and hardcopy be filled on regular basis
• Other projects those may assign by Direct Superior
• Obey the health and safety guideline as per guided by Crisis Management team when doing his/her job inside or outside the organization
• Obey the Fresenius Medical Care Compliance and Company Regulation

Competencies (attitude, skills, typical qualifications and experience): 

Education and Experience

• Preferable have Diploma 3 with major of Electromedical Engineering, Electrical Engineering, Mechanical Engineering or Computer Engineering
• Have active Professional License as Electromedics (STR) is a plus
• Have 1-2 year of experience as Technician in Medical Devices company, or 3-6 months internship experience in related field for Fresh Graduates
• Wiling to place in any area where the company operates and needs

Competencies

• Core Competencies refer to FME Company Values
  • Collaborative: means that we know how to work together for our shared purpose and to achieve our goals as one company
  • Excellent: means that we continuously drive quality and progress to lead the business into a successful future
  • Proactive: means that we are good at taking the initiative to make an impact with our work
  • Reliable: means that we are a trusted companion to our patients, partners and colleagues

• Technical Competencies:
  • Engineering Technical Skill: Possession of a designated level of technical engineering skill or knowledge and the ability to keep up with current developments and trends in areas of expertise; Knowledge of program procedures, methods and practices and their application to specific situations
  • Project Management: Ability to coordinate and administer programs/projects, activities and protocols; Ability to manage resources, monitor activities and assess environmental safety, risks and quality control associated with the program.
  • Customer Service Management: The ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner; This includes the willingness to give priority to customer needs and deliver high quality services within the available resources.
  • Resource Management: The ability to leverage organizational resources effectively and works towards standards of excellence in achieving organizational goals and strategies; This includes encouraging prioritization, planning, collaboration and motivation for others to perform according to performance standards.

• General Competencies:
  • Continuous Learning: Show the great willingness to receive knowledge & skills for effectiveness of work
  • Commit to the Organizational Ethic: Work behavior which highlighted on social, moral and organizational values and ethic in conducting business activities internally and externally
  • Administration, Planning & Organizing: Implement the process of operational administration, reporting and document management regarding operational process in working unit.