Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Summary

As Senior Manager, Patient Engagement – Cancer at Bristol Myers Squibb, you will craft compelling patient narratives that align with strategic business goals and amplify patient voices across channels. Leveraging your expertise in creative storytelling, communications, and marketing, you will design and execute high-impact content and live events that reflect superior client service standards.

Serving as a relationship builder and strategic advisor, you will collaborate with cross-functional teams and external partners, cultivating strong connections with a diverse range of personalities to deliver innovative, compliant, and emotionally resonant experiences that foster trust, engagement, and advocacy. Your marketing acumen and commitment to authentic engagement will transform complex medical journeys into memorable, accessible stories, advancing a patient-centered culture and BMS’s reputation.

The ideal candidate proactively develops and champions creative concepts, operationalizes strategies, secures internal buy-in, executes projects seamlessly, and manages logistics and stakeholder coordination. You also establish metrics, analyze outcomes, and communicate results and data-driven recommendations to stakeholders, ensuring patient engagement delivers measurable business value.
 

Key Responsibilities

Strategic Content Creation: Develop and execute creative approaches to patient storytelling, going beyond standard testimonial videos and written case studies.

Patient Voice Innovation: Collaborate and develop relationships with patients from a large variety of backgrounds to capture and share their experiences in new and compelling ways.

Multi-Channel Strategy: Work collaboratively to design and adapt patient stories for various platforms—from short-form social media ads to long-form documentary pieces and integrated, interactive website content.

Stakeholder & Compliance Management: Lead cross-functional teams and manage key stakeholder relationships, including legal, regulatory, and medical, to ensure patient content meets all requirements without sacrificing creative integrity.

Content Ecosystem Building: Build and nurture sustainable processes where patients can regularly contribute stories across different formats and channels, ensuring authenticity and avoiding exploitation or seemingly transactional relationships.

Measurement & ROI: Define and track meaningful metrics for patient engagement content, evaluating both emotional impact and practical utility.

Trend Forecasting: Stay ahead of emerging platforms and formats, such as AI-generated content and patient influencer networks. Prepare for shifts in how patient stories are created, shared, and consumed. Help innovate the BMS approach to patient storytelling.

Qualifications & Experience

• 3–5 years’ experience in pharmaceutical, healthcare, or other highly regulated sector, with knowledge of commercialization, scientific, medical, brand, or commercial operations—preferably with client or stakeholder service professional DNA.

• Bachelor’s degree required; background in communications, marketing, patient marketing, or related field preferred.

• Proven track record producing external patient-related content, working directly with patients, and navigating healthcare compliance and regulatory requirements.

• Creative storyteller able to design solutions for complex challenges, particularly with rare diseases or audiences unfamiliar with medical topics.

• Strategic thinker experienced in multi-channel content, patient engagement, and leveraging user-generated content, social media, and digital formats.

• Exceptional relationship-builder, connecting with both internal teams and external advocates or influencers, and adept at influencing without authority across global, matrixed environments.

• Passionate about authentic patient voices, driving better outcomes through innovative storytelling, and resilient in managing sensitive or traumatic stories.

• Demonstrated business acumen, able to build effective cases for bold ideas, and experienced in patient dynamics, disease areas, and regulatory issues.

• Skilled collaborator in global teams, event execution, and delivering patient-centric experiences.

• Adaptable, quick learner comfortable with large systems, processes, and fast-paced environments; self-starter with strong problem-solving, project management, attention to detail, and written/interpersonal communication skills.

This position is based in Lawrenceville, NJ at the Princeton Pike office complex. This is a hybrid position requiring time in office weekly.  A moderate level of travel will be required.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Princeton - NJ - US: $110,080 - $133,385

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. 

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.
 

Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

• Health Coverage: Medical, pharmacy, dental, and vision care.

• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).

• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.

​Work-life benefits include:

Paid Time Off

• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)

• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays

Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at [email protected]. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.

R1598279 : Senior Manager / Patient Engagement – Cancer