Posted:
8/30/2024, 1:25:39 AM
Location(s):
England, United Kingdom ⋅ London, England, United Kingdom
Experience Level(s):
Senior
Field(s):
Business & Strategy
Workplace Type:
Hybrid
Pay:
$63/hr or $131,040 total comp
At Deliveroo, customer experience is at the heart of our mission to build the definitive food company, in this role you will be too. Reporting into the Head of Customer Experience, the Senior Manager Customer Experience is responsible to structure complex concepts to achieve the company strategy to improve Service Experience for consumers and drive growth. You will be instrumental in identifying service level improvement opportunities and driving change within the company by managing senior stakeholders across the organisation. This is a hybrid role and will require time in the office.
Core responsibilities
Identifying opportunities to improve defects and improve experience of Deliveroo’s end users.
Planning and programme management of initiatives to meet specific goals.
Contributing to Deliveroo’s multi-year Service Strategy Drive CX engagement across the organisation.
What you'll be doing
Requirements
Why Deliveroo?
Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
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Website: https://deliveroo.co.uk/
Headquarter Location: London, England, United Kingdom
Employee Count: 5001-10000
Year Founded: 2013
IPO Status: Public
Last Funding Type: Post-IPO Equity