Renew WW Systems Partner Enablement

Description -

Company Introduction

HP was founded in 1939 and is still a leader in the industry with over 80 years of excellence. One of key growth strategic areas is the newly created HP Workforce Solutions (HPWS) Business Unit. Services Supply Chain (SSC) plays a pivotal role by delivering over 9 million spare parts annually and repairing 650,000 units worldwide.

Organization Introduction

In this position, you will be a part of the SSC Global Services Delivery Solutions & Sustainability Solutions team, whose mission is to develop scalable capabilities and solutions to support the HPWS portfolio. Our primary goal is to maintain global consistency in service transition and delivery, ensuring an exceptional customer experience while upholding financial excellence. We are committed to becoming an industry-leading, sustainable, and socially responsible service provider.

Job Overview

As a Renew WW Systems Partner Enablement, you will be responsible for the enablement of IT and systems capabilities with our Refurbishment partners. You will create a solid bridge between IT, Operations, and the Design team to ensure refurbishment partners are systems-ready to support Business Growth. Acting as a program manager across different partners worldwide, you will drive key areas such as enabling communications for BRD sign-offs and design alignments, ensuring regional teams' readiness including operational documentation updates and training plans, and overseeing technical partner readiness including partner development and test plans, deployment, and ramp-up.

Key Responsibilities

• Develop and implement IT and systems capabilities with refurbishment partners to support business growth.

• Act as a liaison between IT, Operations, and Design teams to ensure alignment and readiness.

• Enable communications to align on Business Requirements Document (BRD) sign-offs and design alignments.

• Ensure regional teams' readiness by updating operational documentation and creating training plans.

• Oversee technical partner readiness, including partner development and test plans, deployment, and ramp-up.

• Coordinate with various global partners to ensure seamless integration and alignment with business objectives.

• Identify and manage critical paths and dependencies across projects.

• Develop and implement risk management strategies to mitigate potential issues.

• Establish and maintain effective communication channels with partners and internal teams.

• Coordinate dependencies with other domains to ensure seamless integration of new processes.

• Collaborate with subject matter experts across various Supply Chain functions to design and optimize flows, ensuring efficiency and alignment with business objectives.

• Provide detailed hand-over plans and documentation to ensure a smooth transition of new processes to operations.

• Contribute innovative ideas and may lead large cross-functional teams, exercising independent judgment to solve unique and complex problems impacting the business.

• Provides mentorship and guidance to lower-level employees, thus ensuring the realization of operational and strategic plans.

Qualifications

• Bachelor or Master's Degree in supply chain management, Business Administration, or a related field.

• +10 years of experience in Services Supply Chain, Customer Support, and/or Services Delivery Businesses.

• Proven project management experience and skills, with the ability to lead cross-functional teams and drive results in a dynamic environment.

• MBA, PMP, ITIL, Black Belt Lean Six Sigma certifications are a plus.

Skills

• Possess a growth mindset and a positive attitude towards challenges.

• Strong business acumen & Negotiation Skills.

• Analytical mindset with a focus on data-driven decision-making and continuous improvement

• Proactive, autonomous, and entrepreneurial leadership.

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.

• Structured mindset and approach.

• Ability to work in complex environments with global stakeholders.

• Quick learner.

ES11 (Sales & Services)

Job -

Supply Chain & Operations

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement