THE JOHN GORE ORGANIZATION is the leading presenter, distributor, and marketer of Broadway theatre worldwide.  Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com and Group Sales Box Office.  Its productions span Broadway, Off Broadway, London’s West End, Japan and 48 North American markets. It has won Tonys in every producing category as well as numerous other Drama League, Drama Desk and Olivier awards.

At The John Gore Organization, a diverse, inclusive, and equitable workplace is one where all employees feel valued and respected, and all voices are valued and heard. We are committed to fostering, cultivating and preserving a culture of equity, diversity, access and inclusion.

$15.00/ hour

FLSA Status: Non-Exempt

THE CHARLES PLAYHOUSE is owned and operated by Broadway In Boston, Boston’s leading theatrical presenter and producer of Broadway since 1984, and is part of The John Gore Organization. Originally built in 1839, the first production at The Charles Playhouse took place in 1958.

 

At the Charles Playhouse, a diverse, inclusive, and equitable workplace is one where all employees feel valued and respected and all voices are valued and heard. We are committed to fostering, cultivating and preserving a culture of equity, diversity, access and inclusion. 

Summary

The ushers are a key part of the Front of House team. This team assists patrons attending events in both performance spaces of the Charles Playhouse; a 200-seat theater which is the former home to the comedy whodunit Shear Madness, and a 500-seat theater that is home to the long-running smash hit Blue Man Group.

 

The candidate must have availability during the weeks beginning December 20th, 2022, through Jan 2nd, 2023. A possible employment extension is available past the Holidays, pending staffing availability. 

 

Duties and Responsibilities  

• Prepare the theater, the lobbies, and the lounge for the public. Maintain the basic cleanliness of these areas during shows.
• Engage with the audience in a welcoming way while performing assigned tasks:
  • Scanning tickets.
  • Seating patrons.
  • Directing crowd flow.
  • Answering questions.
• Ensure patron and performer safety.
• Be familiar with the building’s evacuation plan and be prepared to execute it as needed.
• Work with Management to ensure compliance with all building policies, especially Federal, State, and Local requirements related to Covid-19.
• Create an excellent audience experience by providing top-notch, proactive customer service.

 

Competencies 

To perform the job successfully, an individual should demonstrate the following competencies: 

• Cooperation 

  Establishes and maintains effective relationships.

  Active listener.

  Offers assistance and support to co-workers.

  Works cooperatively in group situations.

• Adaptability

  Able to work around unexpected changes of circumstance or workload.

  Modifies a planned course of action based on new circumstances.

  Changes communication style to achieve the best results.

• Functional Competencies

  Looks for ways to improve and promote quality.

  Demonstrates accuracy and thoroughness.

• Team Orientation

  Fosters team cooperation.

  Understands team roles and responsibilities.

  Supports group problem-solving.

 

 

 

Qualifications aka KSAOs 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily; the requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ushers must be self-motivated and able to think fast on their feet as this is not your traditional usher position.

 

Education and/or Experience 

• Previous experience working with the public is preferred.
• High School Diploma or equivalent is required.

 

Communication Skills 

• Ability to respond to common inquiries or complaints from guests.
• Ability to effectively present information to guests of all ages.

 

Critical Thinking 

• Adaptable within a fast-paced theatrical environment.

• Proven ability to provide outstanding customer service.
• An understanding of how to provide an enjoyable and safe environment.
• Responsible, friendly, and team-oriented.
• Able to stay calm in the event of an emergency.

 

Physical Demands

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to: 

• Standing for periods of time is required.
• Must be able to carry 25 pounds and navigate stairs easily.

 

Work Environment

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to: 

 

Acknowledgment

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

 

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

The John Gore Organization is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification or position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The John Gore Organization’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. The John Gore Organization may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.