About the Role

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organization can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Your responsibilities will be:

Implementation Services:

• Support clients in setting up and configuring their Swift infrastructure following industry standards and recommended procedures.
• Provide on-site or remote support services during the implementation phase of new or updated systems for customers.
• Provide onsite or remote emergency assistance and safeguard systems health of customer infrastructures during long term engagements with customers
• Act as the Care Manager for Alliance Access/Entry, and Alliance Cloud as the prime point of contact to support the proactive and reactive activities
• Project management of SWIFT, community or customer driven projects
• End-to-end follow-up on the successful implementation of SWIFT technical solutions or compliance solutions
• Participate in community projects whereby a group of clients need to adopt similar solutions or connectivity configurations
• Be a single point of contact for the customer to provide project assistance liaising with other SWIFT specialists

Technical Consulting:

• Assignments addressing customer requirements such as Architecture studies, Technical assessments, migrations, etc. For this type of consulting assignments, we expect the Technical Consultant to:
• Act as a prime point of contact, and deliver technical consultancy assignments
• Prepare underlying documentation and supporting business/technical flows for implementation or update of existing or new client configurations
• Articulate objective, relevant and accurate recommendations for the customer to make operational improvements.
• Identify potential business opportunities for Swift within the area covered by the team
• Help the customer and the relevant account manager translate the recommendations into clear and tangible actions
• Identify and follow-up on product/service deficiencies internally at Swift and ensure consistent communication towards the customer
• Coordinate the work of a dedicated team in a specific market or technical area during customer engagement and ensure that the output of the team is of the highest standard
• Develop a strong and trusting operational relationship with (complex) customers during the engagement

Education:

• Bachelor’s degree in computer science or information technology.

Experience:

• 3 to 5 years’ experience, preferably in similar roles and/or industries.
• Detailed technical knowledge and experience with Swift Interfaces, Products and Services is required
• Swift Alliance certifications preferred
• Must have business knowledge in financial markets and a similar background in IT/Systems/Interfaces
• Ability to cover the various phases of a project, from the project initiation till closure, including technical hands-on implementation work, configuration, project management, etc.
• Excellent analytical and presentation skills
• Strong customer focus with strong networking and interpersonal abilities
• Fluent in English both written and spoken (Spanish & Portuguese a Plus)
• Must be able to travel (domestically and internationally) an average of 10%

Swift is unable to sponsor an employment authorization for this position now or in the future

The estimated salary range for a new hire into this position in Virginia is $95,550.00 MINIMUM to $177,450.00 MAXIMUM USD. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. Our compensation packages include a competitive base salary and bonus opportunity for all employees contingent on personal and company performance. Our generous benefits program includes medical, dental, vision and life insurance with no premium costs for our employees and their families, and retirement plan plus matching 401k.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.