Purpose of the Role:

To manage a team of on field and Desktop inspectors.  To drive best practice claims handling performance both in terms of optimal claims outcomes and customer service, and the technical and professional development of their team.

Duties and Responsibilities

1. Functional Responsibilities:

• Manage the allocation of claims within their on field and desktop inspectors
• Provide a technical referral point for team members and manage performance,
• Keep the (LoB) Senior Manager advised of key Complex loss developments and wider Complex trends. 
• Execute strategic initiatives within their Inspectors team.
• Ensure Appraisals ‘Best Practices’ is maintained within their inspector team.
• Drive performance through required criteria
• Ensure claims are accurately assessments and proactively look for compliment within agreed service levels
• Embed use of balance scorecard/KPIs within team
• Develop and implement initiatives with impact on processes, service and profitability

2. Accountabilities:

• Team performance
• Team professional and technical development
• Team communication
• Team compliance
• Effective resolution of technical auto claims handled by inspectors team
• Accurate and consistent Claims  cost control.
• Mitigation of indemnity and expense spend trough estimates within their team
• Performance manage the team to maximise best practice compliance and minimise lost economic opportunities.
• Personal Development / Succession Planning for individuals within the inspectors Team.
• Managing compliance with governance standards and  regulatory requirements within the inspectors Team
• Effective communication to all relevant stakeholders.

Leadership Skills

• People and team management experience, including the proven ability to effectively manage team members
• Ability to positively influence, in a multi-cultural environment, stakeholders at every level both internally & externally
• Highly effective communicator (written, verbal, presentation, training)
• Ability to deliver strategic directives internally while also marketing AIG claims expertise externally.
• Broad range of leadership competencies, from direction and pace setting to coaching and effective listening.
• Identify and address performance issues within the team

Technical Skills and Expertise

• Fully developed specialist knowledge in (LoB) technical claims topics
• Strong stakeholder management experience, both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers, major account clients)
• Policy language skills enabling accurate and consistent policy wording interpretation
• A strong knowledge auto material damage assessments an procedural  requirements
• Experience in negotiation and mediation with TPA, Body Shops, an spare parts providers
• Experience in conducting technical claims audits and effectively following up on findings.
• Managing by numbers trough KPI´s  and develop deep analysis.
• Strong ability to communicate,  and train the whole claims team.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

CL - Claims

AIG SEGUROS MEXICO S.A. DE C.V.