The Leave Management Analyst primarily investigates claims to determine if the insured person qualifies for benefits and works with them on a plan to return to work as soon as responsibly possible.  The Leave Management Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.

Location: Lake Mary, FL

Start Date: November 11, 2024

Training Hours: 8:00 AM - 5:00 PM / Monday-Friday Eastern Time Zone

Length of Training:  4 Weeks

Work Hours After Training: Monday-Friday; core business hours with flexible start and end times

This role will have a Hybrid work arrangement, with the expectation of working in office 3 days a week (Tuesday through Thursday).

Responsibilities Include:

• Work with internal and external customers to retrieve and relay information relevant to leave management claims.

• Provide exceptional customer service using professional written and verbal communication skills.

• Gather information, make sound decisions and draw appropriate conclusions using critical thinking and mathematical aptitude.

• Utilize business acumen and technical expertise to make ethical decisions based upon a mixture of analysis, experience and judgment, with management oversight.

• Maintain a dedication to meeting the expectations and requirements of internal and external customers.

• Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives.

Qualifications:

• 1+ years of experience providing quality customer service required.

• Strong organizational and prioritization skills.

• Exceptional problem solving.

• Exceptional Critical Thinking Skills.

• Professional verbal and written communication skills.

• Continuous Improvement Mindset.

• Detail oriented with the ability to maintain a high-level of quality and accuracy, while meeting productivity targets in a fast-paced environment.

• Thrives in a structured team environment.

• Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously.

• HS Diploma/GED required; Associate’s or Bachelor’s degree preferred.

• 1+ years of claim experience a plus.

• Medical terminology is a plus.

For full-time, occasional, part-time, or remote positions: (1) high speed
broadband internet service is required, we do not recommend or support DSL,
wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet
provider supplied modem/router/gateway is hardwired to the Hartford issued
computer with an ethernet cable; and (3) minimum upload/download speeds
of 10 Mbps/75 Mbps will be required. To confirm whether your Internet system
has sufficient speeds, please visit http://www.speedtest.net from your
personal computer.