This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

About Baxter

Our products and therapies touch the lives of millions of people around the world every day, which is why we are focused on transformative innovations that bring smarter, more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.

Your role

The Channel Operations Supervisor is a key member of the Commercial Operations Team, reporting directly to the Commercial Operations Manager at the Baxter BBS at Costa Rica, under the Medical Products and Therapies Division, while supporting other GBU’s activities. The person in this role is responsible for leading all the operational aspects of the Channel Operations team, being the first point of escalation for internal and external customers, will also monitor, oversee, and act on the operational performance of the Channel Operations Team. The position requires collaboration with other cross functional stake holders across the Commercial Operations Organizations, like Sales, Contracts, Pricing, Incentive Comp, Finance, etc to ensure alignment of goals, strategies, initiatives, and Priorities.

What you'll be doing

• Lead and coordinate a group of collaborators to ensure the Channel Operations Activities (Uploads, Eligibility Requests, Chargeback/Trace error clearing, Small/Medium Trading Partner Management, Payments, AR resolution, etc) are completed accurately, timely and are aligned to support the Commercial Ops Targets, Goals and Priorities,

• Provide business support to the different functions as needed to enable optimal business decisions.

• Prepare the Monthly Results/Metrics to Review, working closely with leadership. Participate on monthly reviews of results, provide improvement actions where necessary

• Perform adhoc analysis/reports/audits for strategic evaluations to support management decision making

• Drive and encourage team, on different projects, initiatives, migrations, etc building a process improvement mindset on the team

• Act as trusted business partner, leveraging financial and business expertise to drive results.

• Effectively communicate with the team reporting to this role, as well with the entire Commercial Excellence Team as well with other key stakeholders / broader organization and Senior Management

• Develop and guide team reporting under the leadership of this position so that they may achieve their career goals within our organization.

• Attract, retain, and develop the best talent, set objectives and performance goals, optimize team structure ensuring employee engagement across the site.

• Perform additional duties as assigned.

What you'll bring

• Bachelor’s degree in Business Administration or Finance

• 5+ years of experience on similar positions

• English Advanced level B2+ -C1

• High proficiency in Microsoft office, especially excel.

• Attention to detail, good problem solving, and analytical skills required

• Collaborative and teamwork oriented

• Good interpersonal relationships

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.