Redress Policy and Redress Pathways Associates

Department – Redress & Reporting Policy

Salary - National (Edinburgh and Leeds) ranging from £43,100 to £50,266.67 and London £47,300 to £55,166.67 per annum (Salary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

The Redress & Reporting Policy Department is looking for 3 talented Associates. The redress teams play a critical role by owning and advising across the FCA on the policy requirements which ensure that firms put things right for financial services consumers when things go wrong, whether that’s making a complaint or claiming compensation in the event a firm goes under owing redress liabilities.

Our key pieces of work at the moment include: delivering on the commitment to modernise the redress framework following the call for input announced by the Chancellor last November, the preparations of a possible consumer redress scheme and related interventions to manage a  large scale redress event arising from motor finance, and the delivery of a comprehensive revamped complaints reporting system to improve the quality of data we receive from firms.

Are you interested in:

• Improving coordination and sharing of data between the regulatory family to advance shared objectives and ensuring that redress and complaints data is available to inform FCA decision-making.

• Helping to manage key relationships with the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS).

• Working closely with other stakeholders in the business on a wide range of high-profile issues relating to consumer redress and/or compensation.

• Providing advice to internal and external stakeholders on our compensation and/or dispute resolution rules.

• Working on redress policy in relation to new jurisdictions.

What will you be doing?

Supporting delivery on high profile issues in the area of consumer redress, CMC policy and/or compensation, including:

• Assisting with the development of policy proposals, including for public consultation and the communication of these proposals externally

• Preparing high-quality policy papers for senior management and Board approval

• Providing quality input, advice and support to supervisors, firms, consumers and trade and consumer bodies

• Working across the FCA to help develop and maintain a coherent approach to consumer redress and/or compensation in the event of firm failure

• Support the Oversight Committee and the Board in ensuring effective and robust oversight of FOS in line with our statutory duties

• Ensure the FCA meets its MoU commitments in areas such as information sharing, ensuring our approaches are consistent and complementary wherever possible and that matters of mutual interest are discussed at appropriate levels of seniority

• Supporting colleagues with access to data we receive from firms, FOS and FSCS and that this information is collected and disseminated efficiently

What will you get from the role?

• An opportunity to be an important and integral part of a supportive team in a busy, friendly environment

• An opportunity to build a strong network with a diverse mix of internal and external stakeholders – an excellent opportunity to strengthen your network

• Expand your skills and gain valuable experience that will support your personal development and will help you develop and advance your career at the FCA 

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here)

Minimum

• Prior experience of dealing with policy issues relevant to consumer protection in regulated industries

• Prior experience in a role requiring good knowledge of the retail financial services sector

• Experience of working confidently and effectively with a wide range of senior internal and external stakeholders

Essential

• Wider knowledge of the FCA’s approach to regulation

• Good knowledge of public policy making considerations and disciplines

• Experience of data analysis and/or data governance and strong analytical skills

• A collaborative and flexible approach, and the ability to think creatively about new regulatory approaches

• Good written and oral communication skills, including the ability to distil complex issues into succinct messages; present confidently to a variety of internal and external stakeholders and act as a credible representative for FCA externally

• Knowledge and experience of the following:

  • The consumer redress framework, including the DISP rules and relevant FEES rules, and the Financial Ombudsman Service

  • The compensation framework, including the COMP rules and relevant FEES rules, and the Financial Services Compensation Scheme

• An understanding of UK legislative processes

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know? 50% of our Executive Committee were the first in their family to attend university.

Benefits of working at the FCA

• 25 days holiday per year plus bank holidays

• Hybrid working (work from home up to 60% of your time)

• Private healthcare with Bupa  

• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)  

• Life assurance of eight times your basic salary  

• Income protection  

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements.  Many of our staff work flexibly including working part-time, staggered hours, and job shares.  We can’t promise to give you exactly what you want but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA - Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

• This role is graded as Associate - Level 8 - Regulatory

• This is for three positions, two within Policy and one with data and engagement.  

• Advert Closing Date: 26th October 2025

• CV Review/Shortlist: 28st October 2025

• Competency Based Interview: WC 3rd November 2025

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time. 

Got a question?

If you are interested in learning more about the role, please contact: [email protected]

Applications must be submitted through our online portal. Applications sent via email will not be accepted.