Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : ServiceNow IT Operations Management
Good to have skills : Event Management
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Role Description: An ITOM Administrator with development experience. The ideal candidate will have a strong background in enterprise monitoring, hands-on experience with tools like SCOM, PerfMon, and NetScout, and a deep understanding of Event Management, including event correlation, smart correlation, and CMDB architecture. Must Have Skills: - ServiceNow ITOM modules: Discovery, Event Management, Service Mapping - Event correlation, smart correlation, and alert deduplication - CMDB architecture, CI class modeling, and reconciliation - Scripting in JavaScript and Glide API - Integration with monitoring tools: SCOM, PerfMon, NetScout - MID Server setup and troubleshooting - Automation using Flow Designer and IntegrationHub Good to Have Skills: - Experience with Agent Client Collector (ACC) - Exposure to cloud monitoring (AWS, Azure, GCP) - ITIL Foundation Certification - PowerShell / Python Job Requirements: Key Responsibilities: - Administer and enhance ServiceNow ITOM modules - Develop custom scripts, probes, and sensors - Configure and optimize event correlation and alert rules - Integrate monitoring tools with ServiceNow - Maintain CMDB health and CI relationships - Collaborate with infrastructure and application teams - Troubleshoot MID Server issues - Automate workflows using Flow Designer and IntegrationHub Technical Experience: Minimum of 3 years of hands-on experience in ServiceNow ITOM and overall 6+ years in enterprise monitoring, including SCOM and NetScout. Proven expertise in Event Management, CMDB, and automation of IT operations. Professional Attributes: Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Ability to manage cross-functional teams and client relationships effectively. Educational Qualification and Certification: Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field. Relevant certifications such as ServiceNow Certified Implementation Specialist – ITOM are highly desirable. Additional Information: - The candidate should have minimum 6-7 years of experience in ServiceNow IT Operations Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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