Salary Range $$6,182 - $9,361

Salem (Lancaster Drive NE)

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

OPPORTUNITY AWAITS!

Imagine a role where your ability to troubleshoot complex systems directly impacts the efficiency of services for those in need—welcome to the advanced technical support position at the Disability Determination Service.

• Learn more about our program, as your work providing services will be through the Aging & People with Disabilities Program (APD). 

SUMMARY OF DUTIES

In this role you will act independently of any state or local Information Systems Team outside the Disability Determination Services (DDS) as the highest-level source of technical expertise on network issues. The incumbent will be the expert on local and wide area networks, including routers, switches, firewalls, file servers, and all software used therein within the Oregon DDS. The incumbent will be expected to independently detect analyze and resolve, any problems that may threaten the integrity of either the LAN or WAN and to maintain the integrity and function of the LAN and WAN at the Oregon DDS.

The Systems Unit within DDS manages a computer system purchased by the Social Security Administration. The equipment is integrated in the federal network and is isolated from the State of Oregon computer systems. The staff, equipment and software within the DDS is not supported by the staff of any State managed computer facility. Staff in this unit must adhere to all the requirements of Social Security regarding security and network protocols. Because the system in DDS is unique and not supported by the management and technical staff of State managed computer centers, the staff have to have a greater depth of knowledge about the equipment and software, they have to exercise a broader range of independent decision making and they have to integrate the requirements of more diverse policies and rules than do the staff in other computer systems in Oregon.

Major duties include:

Customer Assistance: Hardware and Software

• Monitors performance of hardware and software, diagnose communication problems, identify and implement solutions as required to maintain the existing LAN/WAN environment.

• Communicatees with our federal partner (SSA) to diagnose and resolve performance problems in the LAN/WAN environment caused by software problems.

• Diagnoses problems with desktop PCs, laptops, file servers, routers, switches, etc. and repair hardware as needed or report to hardware vendors regarding devices that cannot be repaired locally.

• Incumbent will Install, configure, upgrade and solve problems with devices within the existing LAN/WAN environment.

• Produces ad hoc reports on system performance for our federal partners and other users.

Operations: Hardware and Software

• Reviews and adjusts devices and software on the LAN/WAN to deal with traffic or scheduling issues, maintains security and access through a firewall for production staff and external partners, recovers or restarts file servers as needed to deal with degrading performance and takes appropriate action to control space utilization on the network.

• Monitors system performance and analyzes problems with version compatibility and controls the same.

• Maintains security of the operating systems of the file servers and more broadly of the PCs throughout the office.

• Installs new software as needed.

• Installs new hardware, configures or reconfigures as needed to improve or maintain LAN/WAN performance, controls inventory of devices.

• Controls the versions of software being used and maintains compatibility within the devices on the LAN/WAN

Construction New: Software and Hardware

• Implements of new hardware or software needed to improve performance of the DDS, maintains compatibility with existing data and programs, and establishes the linkages that allow the LAN/WAN to function smoothly when the installation is complete.

• Evaluates software, modifies it as necessary to maintain compatibility with the existing LAN/WAN and to assure the interfaces with our external partners continue to function.

• Evaluates hardware and negotiates with vendors as needed to assure the hardware we install will perform within the existing LAN/WAN environment.

• Maintains documentation of software and will participate in designing and modeling data prior to new construction.

Planning (strategic): Hardware and Software

• Tracks resource utilization and projects future utilization based on proposed business changes.

• Evaluates changes to wiring standards and projects performance loss or gain based on implementation of new technologies.

• Evaluates new products and projects the effects of integrating into the existing LAN/WAN environment, including the compatibility of the new software with existing software or that which is expected to be in place in the future.

• Analyzes new technologies to determine feasibility of implementation within the existing LAN/WAN, conducts performance analysis of new products to determine effects on resource utilization and security.

• Projects data storage needs based on existing usage patterns, knowledge of storage requirements that will be present with new technologies that we are looking at acquiring and the capacity of existing facilities.

WORKING CONDITIONS:

General office environment with typical schedule of Monday - Friday from 8:00 AM to 5:00 PM (flexibility for alternate work schedule). May occasionally be required to adjust work hours to a flex schedule based on business needs. This position is eligible for overtime.

MINIMUM QUALIFICAITONS (MQ's):

(a) Five (5) years of information systems experience in: System integration and Development experience;

OR

(b) An Associate degree in computer science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND three (3) years of information systems experience in: System integration and Development experience;

OR

(c) A Bachelor degree in Information Technology, Computer Science, or related field AND one (1) year of information systems experience in: System integration and Development experience.

ESSENTIAL ATTRIBUTES:

Your application materials will be screened for each of these attributes, those whose skills match all of them and who also meet the MQ's listed above, will be invited to interview.

• Minimum four (4) years of IT Customer relations experience.

• Minimum four (4) years of network infrastructure construction and monitoring.

• Expert in Microsoft full suite including Word, Excel, Power Point, Access.

​​ATTENTION ALL CANDIDATES!

• A cover letter is required. Please address each of the essential attributes as it relates to your own experience listed above.

• Must be HSPD-12 credentialed and if not then you will need to undergo the HSPD-12 background check process and pass, after the conditional offer is received.

• Please retain the information in this job posting to refer back to throughout the recruitment process.

• Please make sure your application materials, resume or job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your cover letter (if requested) and resume may be uploaded in the Resume/CV field on the online application.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

BACKGROUND CHECKS and REQUIREMENTS

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

BENEFITS

• Amazing benefits package.

• Cost of Living Adjustments.

• Possible eligibility for the Public Service Loan Forgiveness Program.

• Annual salary increases (until you reach the top of the listed salary range).

• ODHS Employee Resource Group communities that promote shared learning.

EMPLOYMENT PREFERENCE

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

GENERAL INFORMATION

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• This recruitment may be used to fill future vacancies in the same classification.

CONTACT INFORMATION

We invite you to contact [email protected] for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Jennifer Moisa. If you contact the recruiter, please include the job requisition (REQ) number listed at the top of this job post.

• Email: [email protected]