Clayton is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Customer Care Coordinator

Reports to: Customer Care Manager

Department: Service

Job Status: Full Time/Hourly

Position Summary: The Customer Care Coordinator is to be responsible for ensuring that our customer's experience is positive and timely by answering calls, prioritizing service needs, and entering data in an organized and purposeful manner.

Duties/Responsibilities:

Manages large number of incoming calls.

Handles customer complaints, provide appropriate solutions and alternatives within the time limits; and follows up to ensure resolution.

Keeps records of customer interactions, process customer data, and file documents.

Coordinates service requirements of customers effectively and timely.

Takes the extra mile by inquiring about service requests to ensure one-trip service completion.

Maintain physical and electronic records, effectively.

Other duties as assigned.

Business Unit - B00018