WHAT IS THE OPPORTUNITY?

Reporting to the Senior Manager, Active Directory Services, this role is responsible to assess, research, analyze business and technical security infrastructure requirements in order to support and resolve systems issues within the RBC supported Active Directory technology solution.    
This role partners across T&O projects and technical teams, business partners and external vendors. 

Responsible for Application and technical system support within the Active Directory team with a goal of being recognized as a “best in class" service provider and partner of choice for all stakeholder groups.
•    Planning, Delivery & Execution - Ensure effective internal controls are executed by team.  Own quality, quantity, and timeliness of team service delivery.  
•    Change Enablement - Partner with Senior Manager or Director to execute the overall change strategy for the team.
•    Relationships & Communication - Contact for BAU and project interactions for the team. Provide point of escalation and resolution for incidents and project related issues.
•    Managerial Excellence - Guide, coach, and mentor junior team to drive optimal performance from team members.   
Primary responsibilities is to support RBC’s Active Directory Infrastructure globally. All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles.

EXECUTION AND OPERATIONAL EXCELLENCE

• Manages the detail aspects of day-to-day business operations for the supported products and applications.
• Effectively communicates and builds rapport within the team members, stakeholders, partners and vendors using a variety of techniques and collaboration from initiation to close.
• Facilitates small to large group meetings for technical design, decision making, and problem solving and task implementation.
• Prepares and delivers presentations to business and technology partners and senior management, selecting the appropriate approach based on the audience. 
• Resolves conflicts/issues and escalates others as appropriate
• Investigate urgent issues and escalate requests accordingly ensuring a valid business reason is provided
• Participate in meetings with support partners for changes to process and procedures and manage the knowledge base accordingly.
• Identify, introduce, and implement opportunities to streamline processes.
• Ensure processes are accurate and current by reporting on gaps and informing team members, leads and Management of changes or update to processes; ensure appropriate updates are made to associated documentation
• Work to build strong relationships within own team.
• Demonstrates understanding of colleagues’ roles and responsibilities, and impact of own work on others.
• Provide constructive feedback and suggestions to better the overall performance of our team.
• Perform own job responsibilities with commitment to quality and customer satisfaction - doing what's right, for the team, for the enterprise.
• Demonstrates personal confidence, expertise and authority within own work group.
• May act as project leader
• Provides direction, expertise, feedback, coaching and development to build the capability of more junior staff.
• Continually enhances skills and builds knowledge in all aspects of the organization, the business and information systems. Performs database/disaster recovery for entire system in different situations.
• Performs performance tuning to improve performance over multiple functions.
• Provides on-call support of applications, servers for Severity 1 or 2 Incidents

PROJECTS AND INITIATIVES

• Provides consulting services on new initiatives (small to large of varying complexity).
• Assesses, researches and analyzes business and system needs, exploring alternative options to recommend technology solutions and designs that meet sponsor needs and deliverables.
• Leads high level and detailed technical specifications for small to medium projects in accordance with security and architecture documentation objectives, identifying and tracking technical issues
• Together with Project Manager, determines best mix of development, interfacing applications, third party vendor solutions to meet business requirements and project objectives.
• Contributes to successful project completion by identifying risks and developing/recommending mitigation strategies.
• Develops criteria for and participates in the evaluation of 3rd party vendors and software as well as due diligence exercises.
• Organizes and participates in walkthrough reviews of all technical specifications, programs and unit test plans.
• Develops detailed plans and accurate estimates for completion of build, system testing and implementation phases of project.
• Develops master distribution lists, implementation and contingency plans ensuring verification is performed.
• Manages joint development, testing and plans and co-ordinates implementations.

WHAT DO YOU NEED TO SUCCEED?

• 5 or more years of experience in a technical role including sound knowledge of RBC technical computer platforms.
• University or College Degree in Computer Science or a related field is required
• ITIL v3: Foundations, Operational Support & Analysis
• Technical Certification in an IT area
• Strong technical writing aptitude
• Strong written and verbal communications skills
• Strong ability to manage client and stakeholder relations
• Proven ability to manage multiple tasks and competing priorities
• Strong sense of urgency and the ability to shift tasks in high pressure environment
• Attention to detail and high degree of accuracy  
• Strong knowledge of Microsoft Active Directory, Group Policies, Networking, Powershell. Microsoft Windows Servers.   
• Strong working knowledge and hands-on experience of Windows 2008, 2012 and 2016 operating systems platforms, DNS, networks, DMZs, firewalls, network security zones and IPv6 .
• Deep, in-depth working knowledge of Kerberos (Microsoft) and NTLM authentication, SSO and federation technologies (hands-on experience)
• Extensive and deep knowledge of Group Policy Objects (GPOs), engineering, implementing and 3rd party management solutions, including GPP, ADMX, ADML.
• Strong knowledge of LDAP and ability to comfortably construct queries.   Overarching broad and deep technical experience with Active Directory Security
• Hands-on experience with LDS, LDAP, SPN, IP Addressing, and AD replications.
• On-call 24/7 rotation.
• Nice to have : Java, HTML, C++

WHAT'S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Opportunities to take on progressively greater accountabilities

#TECHPJ

#LI-POST

Job Skills

Critical Thinking, Customer Support Systems, Group Problem Solving, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Technical Troubleshooting

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-05-112026-06-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.