Site Reliability Engineering Manager, Thomson Reuters Shared Services

We are looking for a Site Reliability Engineering Manager to join our Shared Capability, Service Reliability and Operation group. We provide innovative working environment, team collaboration and an opportunity to build, operate and support scalable and reliable services, that underpin Thomson Reuters’ products. 

About the Role: 

In this opportunity as a Site Reliability Engineering Manager, you will: 

• Be a Technical Leader: Implement best practices as knowledge expert in SRE methodology.  Promote & feed non-functional requirements into the product backlog, such as, but not limited to, observability, high availability, scalability, self-healing, observability, continuous delivery, security
• Be a Project Leader: Strategically plan, design and implement Operations projects to deliver value to customers, managing multiple projects simultaneously. 
• Be an Efficient Stakeholder: Collaborate and engage with external and internal stakeholders such as product engineering, product owners, project management and support team in defining priority issues and refining processes. Act as point of contact in resolving stakeholder issues.
• Be a Decision Maker: Make quick and effective data driven decisions, with good problem solving and analytical skills. 
• Be Forwards Thinking: Focus on Continuous improvement and technical standards – drive improvements in productivity, monitoring, tooling and set industry best practices. 
• Be A Point Of Contact: Act as the go to person for any production issue. Communicate effectively, manage mitigation, remediation, postmortem and implementation of the learnings.
• On-Call Rotation: Manage a proper on-call/shift rotations (L2), participate at times and act as an escalation point.
• Be Innovative and Curious: 
  • Maintain end-to-end security ensuring that we meet best practices standards.
  • Keep up-to-date with emerging cloud technology trends, especially around DevOps, Service Reliability and Security. 
  • Adopt TR operation principles to ensure consistency and efficiency.
  • Document “tribal” knowledge. Constant upkeep of documentation and runbooks can ensure that teams get the information they need right when they need it.

About You:

You're a fit for the role Site Reliability Engineering Manager, if you have: 

• Bachelor's Degree in Computer Science or related field 
• 8+ Years of Experience in Site Reliability Engineering
• 2+ Years of Experience as a Team Lead
• Have expertise in driving technology strategy and execution, while establishing strategic partnerships and delivering against product requirements.
• Are an effective communicator with relevant experience leading and influencing others, demonstrating an ability to partner effectively with internal and external partners. 
• Possess strong knowledge of current site reliability engineering technologies in the following areas: Kubernetes, Automation, DevOps, Cloud Native Architecture, and System Monitoring.
• Are highly skilled in Unix/Linux.
• Proven experience in building and operating cloud native infrastructure, applications, and services on AWS using the following technologies: EKS, Cloud Front, Threat Detection, Compute (ECS/EC2/Fargate, etc.)
• Proven experience in building, operating, and supporting cloud native Production systems
• Must have experience with connecting Version Control and CI/CD systems (Git/CodePipeline/ArgoCD). 
• Must have experience with writing Infrastructure as Code (IaC) (Terraform / CloudFormation)
• Must have scripting and programming experience (Bash,/PowerShell/Python) 
• Experience or knowledge of Distributed logging: DataDog, CloudWatch, ELK
• Must have experience participating in and developing on-call rotation.
• Must be a team player with a can-do attitude.  

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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.