Overview

Provides face to face and/or telephonic support to facilitate client transitions through the health care system by providing information and promoting linkage between patient and healthcare providers and community-based organizations. Functions as navigator, client educator, advocate, and client empowerment facilitator. Provides information and guidance to the patient and/or caregiver resulting in effective care transitions, improved self-management skills and knowledge, and enhanced communication allowing them to remain safely in their home/community. Also provides administrative and customer service support. Works under general supervision.

Compensation Range:$23.17 - $28.96 Hourly

What We Provide

• Referral bonus opportunities     
• Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays   
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability    
• Employer-matched retirement saving funds   
• Personal and financial wellness programs    
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care   
• Generous tuition reimbursement for qualifying degrees   
• Opportunities for professional growth and career advancement    
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

What You Will Do

• Reviews referral list of clients and prioritizes to assess for follow-up needed/actions required.
• Conducts phone and field outreach to locate and encourage client participation in program services.
• Establishes and promotes and ongoing collaborative relationship with client, care managers, direct caregivers, physicians, nurses, agencies, and other facilities.
• Educates client about program services, benefits, and self-help techniques.
• Advocates effective recovery-based and/or behavioral health services on behalf of client. Assists in clarifying therapeutic, rehabilitation and recovery goals if applicable.
• Develops inventory or resources that will meet the client needs as identified in the assessment process.
• Assess Social Determinants of Health (SDoH) and provide care coordination to address barriers of care.
• Identify client issues/concerns and intervene as necessary and/or refer to appropriate resources to optimize the client's quality of life (i.e., care team, community linkages, and behavioral health).
• Prepares detailed, accurate and timely documentation.
• Works closely with the care team to monitor and track client progress.
• Resolves and coordinates issues and member complaints impacting the delivery of services.
• Adheres to client treatment plans by providing education, coaching and support to the client and or their family members.
• Educates, coordinates, and provides resources to reduce inappropriate utilization of emergency room (ER) and hospital service.
• Participates in case conferences, staff meetings and training programs.
• Protects the confidentiality of client information and adheres to company policies regarding confidentiality.
• Ensures compliance with payors' policies and procedures as well as all Federal and State regulations.
• Participates in special projects and performs other duties as assigned.
• This is a field-based position that requires flexibility to travel throughout all 5 boroughs and Westchester.

Qualifications

Licenses and Certifications:

• Valid driver's license may be required as determined by operational/regional needs. preferred

Education:

• Associate's Degree in Human Services or a related field or the equivalent work experience required

Work Experience:

• Minimum of two years of experience in a mental/behavioral health, health care or human services setting required
• Experience working with homelessness, mental illness, and/or substance using populations. preferred
• Effective oral/written/interpersonal communication skills. required
• Intermediate to advanced in using technology and working in different medical management platforms. preferred
• Comfortable working independently. preferred
• Bilingual skills as determined by operational needs may be preferred