GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.
Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.
Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.

You will be the first point of contact for internal colleagues and external vendors who need help with accounts payable and procure-to-pay processes. You will resolve cases, keep clear records, and work closely with back-office teams. We value people who are curious, dependable, and focused on excellent service. You will grow your skills through structured onboarding, ongoing training, and by working on real, meaningful challenges that support GSK’s mission of uniting science, technology and talent to get ahead of disease together.

Responsibilities
This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:
- Answer and resolve vendor and user queries via phone, chat, and email within agreed service levels.
- Log and update incident and service request tickets with clear, accurate information.
- Escalate and route complex issues to the right teams when needed and follow through until resolution.
- Work with back-office teams on invoice processing, payments, vendor master updates, and reconciliations.
- Support procure-to-pay actions such as purchase order amendments, shopping cart approvals, and vendor management tasks.
- Maintain case documentation and contribute to improvements in processes and knowledge articles.

Why You?
This role is on-site in Costa Rica. Shift patterns will support North American hours and may include variations. You will join a collaborative team with clear learning paths and coaching to help you develop your career in finance and service delivery.

Basic Qualification
We are seeking professionals with the following required skills and qualifications to help us achieve our goals:
- Degree or advanced university study in Finance, Accounting, Business Administration, or related field.
- Minimum 1 year of experience in Accounts Payable, Procure-to-Pay, or a similar finance support role.
- Strong written and spoken English (B2 or higher).
- Experience using SAP or similar ERP systems and Microsoft Excel.
- Good problem-solving skills and attention to detail.
- Customer-service focused with the ability to manage multiple tools and requests at once.

Preferred Qualification
If you have the following characteristics, it would be a plus:
- Experience in a service desk or call center environment.
- Knowledge of end-to-end finance workflows and P2P best practices.
- Additional language skills such as French or Portuguese.
- Familiarity with service management tools and ticketing systems.
- Experience with vendor reconciliations and supplier management.
- Self-motivated and comfortable working with minimal supervision.

This is a hybrid position, and candidates must be available to work on-site at our Costa Rica office as required.

Ability to have flexible schedule working in different shifts.

How to apply
If this role fits your skills and ambitions, we encourage you to apply. Tell us about your experience, what you want to learn next, and how you can help deliver excellent service for our teams and partners. We look forward to hearing from you.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

If you require any adjustments or accommodation during the selection process to better showcase your abilities, please let our team know as soon as we contact you. We're here to support you.

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Our inclusive workplace makes our employees feel engaged by the contribution they make, by affording them equal treatment regardless of actual or perceived characteristics. As so, when you apply for a job at GSK, it is not necessary to include on your resume information such as: race, color, ethnicity, age, gender, sexual orientation, marital status, religion, origin, photographs or any other personal characteristics.

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