Posted:
8/21/2024, 2:37:00 AM
Location(s):
Rochdale, England, United Kingdom ⋅ England, United Kingdom
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
IT & Security
The Kingsway IT Support Team Leader is a hands on role, providing day to day supervision of the Kingsway IT Service Desk. The role will oversee all IT Service Desk processes, including service requests, incidents and escalations, whilst at the same time mentoring the team.
Reporting to the Logistics IT Support Manager, the role will act as a bridge between; DC IT users, IT service support teams and third parties, to resolve incidents within SLA and KPI targets, escalating where appropriate and in good time.
The Kingsway IT Support Team Leader, focused and based around the Kingsway Distbrustion centre, is soley responsible for the upkeep of the Kingsway IT Service desk and maintaining strong working relations with key stakeholders.
· Job Title – IT Support Team Leader
· Location – OL16 4GR
What You'll Be Doing:
As a IT Support Team Leader, you'll be doing the following:
What We're Looking For:
The Company:
The JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors and Gyms with over 60,000 colleagues over 3,400 stores across several retail fascia's in over 30 markets around the world.
We are an equal opportunities employer who embraces and values differences. We recognise the importance of an inclusive workplace culture in which everyone can thrive irrespective of their background or identity.
To be a part of this successful and continuously growing company, you will have the desire to ingrain our strategic goals of being a people first, a digital leader and customer focused organisation which provides operational excellence and is continuous with identifying new areas of growth into our day-to-day.
We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:
Interested?
If you are interested in this position, then press the Apply Now button.
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of your application, please consider your application to have been unsuccessful on this occasion
Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
Thank you again for your time.
Website: https://jdplc.com/
Headquarter Location: Bury, West Sussex, United Kingdom
Employee Count: 10001+
Year Founded: 1981
IPO Status: Public
Industries: Fashion ⋅ Retail ⋅ Sporting Goods ⋅ Textiles