Posted:
12/16/2024, 5:01:30 AM
Location(s):
Utah, United States ⋅ Provo, Utah, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
IT & Security
Workplace Type:
On-site
Position Title:
Job Posting Closing Date:
***OPEN UNTIL FILLED***Job Details
What is the compensation?
$18.00 per hour
Part-time Provo City employees are eligible to contribute to individual retirement savings plans through the City (401k, 457, Roth IRA, and/or Traditional IRA) and receive the following great benefits: a) free admission to the Provo Recreation Center, Peaks Ice Arena Public Skating, and Provo Shooting Sports Park; b) a free Provo City Library Card; c) a 25% discount on Provo Recreation Center memberships (direct family only); and d) discounts from various local and national vendors.
What are the main duties?
Maintain user help desk for technical hardware and software issues,
Ensure a quick response and timely resolution on all inquiries.
Troubleshoot basic hardware and software problems on the phone or on location.
Refer complex issues to higher-level staff, as needed.
Maintain an accurate log of support calls and their results.
Prepare various reports and statistics on support requests.
Instruct users on basic software and computer use, best practices, and procedures.
Conduct training classes on basic internet, software, and hardware applications.
Deploy basic software applications on workstations, scanners, printers, and other computerized devices.
Receive training in developing and configuring the parameters and deployment strategies of more complex software applications.
Detect and eliminate basic system viruses, spyware, and other malware.
Perform basic file system backups.
May perform elementary programming, including writing and maintaining system queries.
Assist in determining need for, evaluating, selecting, installing, and replacing a variety of hardware, including printers, projectors, scanners and other peripherals.
Assist in maintaining life cycle of hardware and software, including maintaining an accurate inventory, facilitating manufacturer warranties, and analyzing replacement needs.
Assist other staff members as needed and perform other related duties as required.
What do I need to apply?
High school diploma or equivalent (GED).
One year of computer operation and system support experience.
A valid, lawful Driver License may be required.
May substitute an equivalent combination of job-related education and/or experience [one year of post-secondary education/training for six months of experience].
What is the schedule?
Hours: This position will be 20 hours per week, Monday through Friday, between the hours of 4:00 p.m. - 9:00 p.m. and Saturday 1:00 p.m. - 6:00 p.m.
What are the physical and environmental factors?
Requires moderate physical lifting of 40 lbs., frequently sitting, standing, and walking, maintaining concentrated attention to detail for long periods, vision for data analysis and troubleshooting. Work is usually indoors and physically onsite. Requires exposure to computers, electronics, electrical devices, and high stress situations due to contact with individuals frustrated with technical support issues.
What is the selection process?
This position is open until filled and will be closed when sufficient, qualified applications to proceed with a competitive selection process have been received (at least seven days). Applications will be reviewed in the order they are submitted. Applicants must meet the minimum qualifications listed above to be eligible for consideration.
If selected for hire, candidate will be required to successfully pass a drug screen and criminal background check. Non-disclosure may result in dismissal. Applicants with unsatisfactory drug screen results will be ineligible for appointment or application to any Provo City position for a minimum period of six (6) months.
Why Provo City?
Provo is consistently recognized nationally for its outstanding quality of life, well-being, and as a beautiful place to live. It has been ranked as the #1 Best Performing City (For a Third Consecutive Year!) in 2023 by the Milken Institute. Visit provo.org to learn more!
Full Time/Part Time:
Position Type:
Scheduled Hours:
Website: https://provo.org/
Headquarter Location: Provo, Utah, United States
Employee Count: 501-1000
Year Founded: 1850
IPO Status: Private
Industries: Government ⋅ Parks ⋅ Recreation