Job Title       :  Workplace – Transport Zonal Assoc Manager

Career Level:  Assoc Manager

Workforce    :  CS&S

Skill Track    :  Workplace Solutions, India

Specialty      :  Employee Transportation Management

Job Summary: 

The Workplace Transport Zonal Lead is part of the core workplace transport operations team and responsible for managing the transport operations across NCR, Jaipur and Kolkata

She/He will be responsible for effectively managing the transport operational delivery across their respective zone.

Through strong governance capabilities and collaborative skills, the zonal lead will work closely with his/ her Supervisor (Workplace India Transport Operations Lead, key stakeholders, other corporate functions and external partners to meet and exceed the internal client/s expectations.

This role involves managing the employee transportation in terms of compliance and employee safety

Key Responsibilities:

Transport Management:

• Manage and review the overall transport operations for the respective zone / city(ies)
• Monitoring the business SLA in terms of on time arrival/departure of employees
• Interface with other stakeholders (service management teams, business and suppliers) in order to meet all requirements
• Conduct random quality assurance checks (Audits) to ensure service standards are being met.
• Vigilant in achieving all day-to-day transport operational metrics for the zone / city(ies).
• Drawing strategies in accordance to transport functions which can include changes to existing processes/practices or innovations in tandem to drive safe and compliant day to day transport operation
• Strict compliance to all statutory, Accenture policies and internal audit requirements from an end-to-end functional perspective
• Accountability for all out-sourced functions and ensure processes to be adhered.

Supplier Management

• Track the governance score and performance of the suppliers through monthly operational reviews as per the parameters mentioned in the governance score card
• Reflect the performance on the scorecard to constructively drive improvement in service levels
• Ensure efficiency in security workforce deployment and monitor their attendance and deployment pattern

Employee Transport Services

• Ensure smooth, safe and timely arrival/departure of cabs
• Confirm the employee transport operations are compliant from a policy, employee safety and statutory perspective
• Track and monitor employee satisfaction levels, take necessary steps proactively to address issues and reduce any potential escalations from a day-to-day operational perspective
• Track the FCR’s (Service Request) closely and ensure proper resolution is given to the employees
• Manage any escalations received from Business
• Periodic connects with business leads and transport POCs

Client Governance & Audit

• Ensure the team conducts bay connects and town halls to discuss the ongoing transport issues and track it for closure
• Ensure the team consistently delivers OTA/OTD as per Business SLA
• Ensure BCP situations are managed well
• Proactively highlight any potential risk situations and ensure that the risk is mitigated
• Confirm the team and the fleet in each site are compliant to Accenture standard practice at the time of inter-facility audit, all the lapses are to be highlighted and fixed

Team Development

• Ensuring the KPIs of each team members are tracked and followed through to execution. These KPIs in turn will determine for their promotion or to be placed under PIP
• Confirm the team members are given soft and core capabilities skills training
• Skip level reviews with the transport team members to understand their concerns and provide proper solution
• Ensure employee enterprise ID creation/deletion and TMS access reviews are completed from time to time

Relationships: 

Reports to:                                 India Transport Operations lead                                    

Supervises:                               JLL & Genius team

            External Relationships:               Service Management Teams, Transport and Security Suppliers

Knowledge and Skill Requirements:

• Core Competency in area of expertise
• Strategic thinking and effective communicator
• Ground Operations management
• Project and program Management
• Excellent verbal and written communication skills.
• Strong Knowledge of MS Office – Excel and PowerPoint.
• Data Analytical skills.
• Work effectively across cross functional skills

Qualifications:

Education:                                Graduate/Post Graduate

Work Experience:                       Min 10 years in the employee transport industry or similar

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