Job Description

Performs primary team member duties and serves as the in-store trainer for all team members in three areas of expertise: Perishables, Non-Perishables, and Customer Service. Guides team members successfully through store training programs. Demonstrates and trains team members in three specific areas: on-boarding, zone specific training and cross-training, and zone huddles. Serves as a role model who displays a positive and professional image, provides legendary customer service, and supports the standards and goals of the 365 Learning & Development Team.

Responsibilities

• Performs all essential duties as described in the team member job description.
• Successfully facilitate and track new member onboarding in partnership with Team Leaders.
• Successfully facilitate and track zone playlist and zone cross-training completion.
• Successfully assist Floor Lead in facilitating and tracking zone huddle meetings.
• Attend and actively participate in monthly Zone Coach calls and additional meetings as needed.
• Provide timely feedback to store leadership on new members to assist with team member Soundcheck.
• Act as a role model for all zone standard operating procedures including (but not limited to) safety, customer service and merchandising.
• Train zone team members on product knowledge, differentiation, sales initiatives, productivity, and zone specifics as assigned by store leadership.
• Identify training gaps and needs within the zone and reports it to store leadership and 365 CRAVE Learning & Development. Constant communication and feedback with 365 CRAVE Learning & Development and their store leadership.
• Constant communication and feedback with 365 CRAVE Learning & Development and their store leadership.
• Perform other duties as assigned.

Knowledge, Skills and Abilities

• At least 1 year of retail experience or equivalent
• Ability to work well within a team
• Strong written and verbal communication skills, ability to clearly deliver key messages
• General computer operation of software applications (MS Office Suite)
• Data entry and attention to detail (usually within Cornerstone)
• Comfortable and skilled in speaking with small and large groups
• Must have a passion for natural foods and the mission of Whole Foods Market 365
• Must be self-motivated, driven, and solution-oriented
• Ability to work a flexible schedule to meet the needs of the zone and store team members
• Desire to learn all aspects of a Whole Foods Market 365.
• Desire to move into store leadership.

New entry level Team Members who successfully complete their first 90-days of employment and who remain actively employed in an eligible role, may be eligible for a base rate increase after their 90-day anniversary.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.