Role Summary:     

Regional Enterprise lead (Asst Manager) is responsible for managing end-to-end B2B operations including order processing and fulfilment, stock availability and customer services.

Roles and Responsibility:

• Monitor end-to-end Enterprise orders fulfilment to ensure accuracy and timely completeness.
• Responsible for maintaining the MSL(minimum stock level) at respective regional DCs in coordination with planning team.
• Ensure product range availability in regional DC’s.
• Responsible for driving the OTIF and drive for improvement.
• Timely resolution of customer complaints and discrepancies.
• Coordinate with Warehouse/Transportation/Planning team to resolve customer/sales queries.
• Co-ordinate with manufacturing units to prioritize the production as per business requirement
• Experience in processing orders for variety of products in a timely and accurate manner
• Bridge the gap between company and Enterprise customers (DP) by focusing on building loyalty and resolving issues. Improve customer engagement and retention strategies.

Role Specific Competencies:

• Excellent knowledge of warehouse and transport operations
• Good knowledge of MS excels and SAP system
• Strong verbal communication skills
• Problem solving mindset