JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

This role can be performed from Warszawa, Poland, or Prague, Czech Republic

Responsibilities
 

CRM & Data Management

• Maintain and administer the CRM system to ensure client, contract, and service information is accurate and up-to-date.
• Develop and optimize CRM workflows to support operational needs.
• Provide training and support for CRM usage and data best practices.

KPI & Performance Management

• Define and track meaningful KPIs that align with business objectives.
• Analyze performance data to identify trends, measure results, and recommend improvements.
• Prepare clear reports and presentations for management and clients.

Financial & Operational Reporting

• Monitor operational budgets, expenses, and revenue performance.
• Collaborate with finance teams to improve efficiency and cost-effectiveness.
• Produce financial analyses, forecasts, and budget proposals.

Platform & Collaboration Tools

• Develop and maintain collaboration platforms (e.g., Teamsites) for efficient information sharing.
• Identify and implement tools that enhance operational performance.

Client Engagement

• Prepare and deliver presentations showcasing performance results and value-added services.
• Produce accurate client reports and work closely with account teams to address feedback.
• Lead client pulse survey initiatives and follow up on improvement actions.

Change & Transition Management

• Support the onboarding and transition of new FM accounts, ensuring smooth operational handover.
• Facilitate change processes for technologies, workflows, and organizational updates.

Compliance & Quality

• Ensure adherence to GxP standards, SOPs, and local regulatory requirements.
• Collaborate with quality teams to maintain service standards.

Supplier Management

• Assist in reviewing and improving supplier performance against agreed metrics.

Requirements

• Proven experience in data management, including performance data, KPI tracking, and performance reporting.
• Experience collaborating with cross-functional teams to implement performance improvement initiatives
• Experience in Facility Management or related fields, with a preference for life sciences industry knowledge.
• Strong understanding of the relationship between operational processes and data, with the ability to translate analytics into actionable operational improvements.
• Proficiency with CRM systems and collaboration platforms (e.g., Microsoft Teamsites, Excel SharePoint) and PowerBI
• Knowledge of GxP requirements, SOPs, and compliance standards relevant to FM operations.
• Strong communication and presentation skills, with the ability to engage clients and stakeholders effectively.
• Comfortable working cross-functionally with operations, finance, IT, and vendor management teams.
• Problem-solving mindset with attention to detail and a proactive approach to improvement opportunities.

What you can expect from us:

• Employment contract
• Hybrid work possibility (3 days from the office per week)
• Possibility to work in a highly professional, stimulating and challenging work environment of multinational Company with great and long-term career prospective
• Opportunity to demonstrate your own initiatives
• Opportunity to participate in training and development programs
• Friendly and supportive company culture

Location:

On-site –Warsaw, POL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.