Job Description Summary

As HR Ops Team Coordinator you will be responsible for managing HR Ops activities such as On-boarding, Off-boarding, employee life cycle, benefits in Iberia & Italy. You will be first point of contact for business HRM's and vendors.
This Coordinator role will provide you the opportunity to sense the People Leader responsibilities (mentoring team members, providing feedback and involved in hiring process) and develop your people management skills as well. You will be performing activities including, but not limited to, information sharing with the team, coaching and mentoring for individual development support, monitoring KPIs and ensuring they are met on team and individual levels and that regular operational reviews are held with relevant stakeholders, identifying areas for improvement and simplification respective to own processes and responsibilities.

Job Description

Essential responsibilities:

• Advise on questions/requests from employees, managers and the HR community concerning all HR Ops processes mentioned above in a professional, courteous & timely manner

• Monitor performance leveraging data, facts and metrics supporting the team in the daily ticket assignment; identify and act on any trends or problems to maintain and improve performance levels

• Has a deep understanding of how processes work W2W, interdependencies with connecting sub-processes. Able to explain & interpret the “why” to Stakeholders.

• Strong understanding of applied policies& procedures, keeping up to date with internal and external updates and changes; proactively share with the team policies & regulations updates to be reflected in our systems/procedures

• Ensure that high standards of accuracy and quality are maintained with appropriate controls in place

• Demonstrates ownership to solve problems. Shares best practice with the team, give instructions to resolve issues.  Sees the bigger picture and can recognize patterns in upcoming issues, capable of defining new ways of working / procedures.

• Suggests opportunities & root cause of issues proactively, highlights them to the teams. Initiates and drives change/ improvement

• Measure end-customer satisfaction, develop a strong working relationship with the GEV HR community ensure effective communication and early identification of requirements & any issues

• Cooperate with 3rd party providers and the payroll team coordinator to coordinate all the People Ops activities

• Mentor and coach team members in daily operational questions – provide support and training

• Organize and facilitate team meetings/ huddles

• Together with the payroll team coordinator act as a back-up Team leader when necessary

• Help to engage and foster desired culture and mindset

• Support team members with critical projects

• Own HR Ops metrics such as Service Cloud and Workday

Qualifications/Requirements:

• Bachelor’s degree in Human Resources or related Business degree from an accredited university or college, or equivalent knowledge or experience

• Strong experience with demonstrated achievement in Service-oriented environment.

• Significant prior professional work experience with demonstrated achievement in operational activities.

• Previous experience in coordinating teams/projects and/or mentoring people.

• Ability to work in a complex and rapidly changing work environment across multiple stakeholder groups and countries, with comfort and efficiency.

• Fluency in regional languages and English knowledge both verbal and written 

Desired Characteristics:

• Good presentation / facilitation skills: be able to reconcile information, translate messages to operational tasks.

• Coaching- mentorship attitude – can and happily support others in their development.

• Project management experience is an advantage.