At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Welcome to Product Design at DICK’S Sporting Goods, where we specialize in delivering retail excellence along every aspect of the customer journey driven through Technology. Our mission focuses on crafting intuitive, easy-to-use products that span across our business. We are looking for a new team member who can enable human-centered practices that inspire, innovate, and deliver elevated experiences for our customers and products.

Like an Athlete, our technology teams focus on speed, flexibility, durability, and resilience so that we are always ready for the next ‘play’. In Omni Technology, we obsess over creating tools and services that allow our teammates to support our Athletes’ journey through Sport.  Our Customer Service team (Athlete Care) is tasked with turning a bad ‘play’ into a memorable moment. Come join a team where the sole outcome is to build delight!

This role will be responsible for designing and managing a comprehensive portfolio that enhances our customer service experience throughout the omni order lifecycle. You will create and maintain artifacts that clearly define both the functional and non-functional aspects of our service design, ensuring that every touchpoint in the customer journey is optimized for satisfaction and is intuitive for our customer service agents. The ideal candidate will possess a deep understanding of service design and user experience principles, particularly within the context of customer service or contact centers. Your expertise will help orchestrate a seamless, multi-channel ecosystem where customer service is not just reactive but proactively solves problems through thoughtful design.

As a Senior Product Designer, you work closely with other product designers, product managers and software engineers to deliver product experiences rooted in human-centered principles that support strategic priorities. You are an active participant and expert facilitator in the organization and delivery of high-quality products enabled through a lean product development process including:

Team Forming
As part of a balanced team, you invest in learning and collaborating with product managers, software engineering, and business partners. Team forming is an important aspect of aligning on your purpose, key strengths, agreements, and ceremonies.  

Human-Centered Advocate – expanding teammate understanding and application of human-centered design, stakeholder exposure and involvement to critical HCD activities, and finding creative ways to influence HCD outside of a singular product team.

Evidence & Risk – avoiding extensive research practices through design maturity; understanding that the nature of the evidence needed will parallel the nature of the risk presented to the customer and/or the business.

Discovery
Your process is rooted in problem solving frameworks, where you leverage mixed-methods research to support identification and understanding of users (and systems), journeys, and top problems.

Experimentation
Learning is a critical part of your team culture, which allows you to create ways to validate the effectiveness of the experience pre-launch through experimentation, prototype testing, A/B testing, usability testing, and so forth.

Data-Driven – leveraging mixed methods data insights to drive decision making.

Development
This is where everything comes together as your team commits to delivering an end-to-end experience. Product designers leverage Homefield, our in-house design system, to communicate and pair with software engineers throughout the development process.

Feedback
You relentlessly seek feedback from users through various channels, while understanding how to aggregate and activate this feedback in meaningful ways within your team.

Leadership
You are beginning to expand your influence outside of the team, actively coaching and providing mentorship to more junior product designers. You are also working closely with your manager regarding your leadership path to explore opportunities in people management across multiple products or expertise in product design applied to the practice and portfolios.

Job Duties & Responsibilities

Leadership – How you expand your influence through strategy, decision making, coaching, and management

The Senior Product Designer supports one or more product teams with a focus on learning and growing skills related to leadership and strategy. Supporting mid-to-high complexity product teams, the Senior Product Designer is responsible for:

• Actively coaching and mentoring other product designers and cross-functional peers
   

Strategy – How you understand and plan within a product team that solves customer problems and drives market impact

The Senior Product Designer supports one or more product teams with a focus on learning and growing skills related to leadership and strategy. Supporting mid-to-high complexity product teams, the Senior Product Designer is responsible for:

• Using evidence-based influencing skills

• Conducting stakeholder identification workshops and create stakeholder map by product

• Facilitating stakeholder engagement and interactions for HCD enablement

• Translating stakeholder knowledge into inputs to discovery

• Improving business proficiency through partnership with stakeholders

• Effectively explaining 'why' discovery / experimentation are needed

• Defining the discovery strategy in support of the product domain

Execution – How you support and provide oversight to the design and delivery of solutions to our customers

The Senior Product Designer supports one or more product teams with a focus on learning and growing skills related to leadership and strategy. Supporting mid-to-high complexity product teams, the Senior Product Designer is responsible for:

• Conducting research discovery to define problems

• Applying mixed methods research practices

• Identifying the right problems using problem discovery frameworks

• Prioritizing problems to be solved

• Testing and learning through lean experimentation

• Identifying patterns in data and build expanded research models in partnership with Product Management

• Storytelling enthusiast and design-thinking influencer

• Following industry trends and retail concepts that can inspire innovative product thinking

• Building partnerships with internal research teams (Athlete Insights, Data & Analytics, etc.)

• Understanding the macro-level journey of the product and cross-team dependencies

• Utilizing visual design principles applied to UI design

• Demonstrating a customer-centric view into developing great product experiences and the ability to advocate on a customer's behalf

• Leveraging Homefield to create UI designs

• Participating in sprint planning to support research / design / development

• Gathering feedback to inform behavioral trends

• Monitoring metrics to understand usage trends

• Building discovery objectives and goals in collaboration with key stakeholders

• Combining quantitative + qualitative data to tell the story of the product

• Improving data proficiency through partnership with the D&A team

QUALIFICATIONS:

• Advanced understanding of Product Design

• A lean product mindset rooted in experimentation

• Success in defining a cohesive research strategy

• Strong written and verbal communication skills

• Effective facilitation, relationship building and collaboration skills to drive alignment across organizational peers and stakeholder groups

• Ability to balance business objectives & customer needs

• Demonstrated success defining & launching complex products

• Strong deductive reasoning skills

• Curious attitude and desire to learn

• Customer-centric view into developing great product experiences and the ability to advocate on a customer's behalf

• Experience with generative research methods

• Advanced level use of problem-solving frameworks (must be able to demonstrate)

• Understanding of software development lifecycle

• Knowledge of lean product management

• Ability to influence cross-functional teams without formal authority

• Ability to know when to pivot or persevere based on data and learnings

• Portfolio of work, demonstrating a human-centered design process

This is a fully remote position

This role is not eligible for immigration sponsorship.

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Targeted Pay Range: $95,200 - $158,800. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.