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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Technical Architect will successfully craft and handle the delivery of sophisticated Salesforce solutions for our customers. These technologies include—but are not necessarily limited to Salesforce products and APIs, Lightning Experience and components, Apex/Visualforce, mobile development technologies, and integration/ETL technologies.

You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills when it comes to architecting a solution. The solutions you design are built for the long-term and will scale with the customer's growth plans seamlessly. You have shown experience integrating systems via API’s as well as a strong development background.

Responsibilities

• Collaborate with customers to define requirements, deliverables, and set and handle expectations.

• Translate business requirements into well-architected solutions that leverage the Salesforce platform.

• Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states.

• Provide oversight and governance of Salesforce projects and leading all aspects of less experienced team members.

• Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed.

• Lead the Release Management function of large-scale implementations, data migrations, Salesforce environment management, and deployments: DevOps and CI/CD pipeline knowledge, should have good knowledge of version control (GIT), deployment experience

• With knowledge of agile methodologies, processes and frameworks, the Release Manager will play an important role in the planning, development, and execution of the release plan

• Own the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.

• Maintain a target billable utilization aligned to the role.

• Ability to understand a project and investigate to debug issues.

• From time-to-time, the TA may be encouraged to partake in other pre-sales activities such as discovery and technical investigation sessions, Proof-Of-Concept (POC) development with prospects.

• Liaise with Salesforce product teams to support client implementations.

Requirements

• Expert level understanding of the Salesforce product suite

• Understanding of systems architecture and ability to design scalable performance-driven solutions.

• Understanding of key design and integration patterns and large data volume limitations

• Understanding of data sharing and visibility considerations and how these play into platform architecture.

• Familiarity with platform authentication patterns (SAML, SSO, OAuth).

• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.).

• Solid understanding of environment management, release management, code versioning best practices, and deployment methodologies

• Experience with platform security capabilities (TLS, SSL).

• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes.

• Good background in design/development of large web-based systems, or complete software product lifecycle exposure.

• Active Salesforce certifications or ability to achieve relevant certifications upon hire.

• Being a proactive and self-managed professional committed to self-development of new skills.

• Flexibility to travel to client site (average of 30%).

Preferred Qualifications

• Salesforce Industries Platform Experience

• TM Forum knowledge or experience

• Professional Services or consulting experience in customer-facing environments

• Application Development experience.

• Agile project methodology experience.

At Salesforce, we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce welcomes all!

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.