Posted:
7/10/2026, 3:38:53 AM
Location(s):
Illinois, United States ⋅ Schaumburg, Illinois, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Consulting
Workplace Type:
Hybrid
Pay:
$40k–$43k/yr
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Join a collaborative, human-centric team focused on empowering our global partners. As a Customer Care Consultant, you will navigate our portal ecosystem to resolve multi-channel requests while fostering trust and partnership. We believe that everything starts with our people, and this role offers the opportunity to drive meaningful operational performance while expanding your professional potential.
Key Responsibilities:
System Troubleshooting & Resolution
Troubleshoot and resolve customer system and access issues through multiple channels including phone support, active chat support, and Salesforce Case Management
Analyze and resolve moderately complex system discrepancies to deliver customer-focused solutions
Perform routine technical user setups and manage application accessibility across platforms
Cross-Functional Collaboration
Network with internal business partners to coordinate fast, accurate issue resolution
Multi-task efficiently between system tools during live customer interactions to optimize the resolution pathway
Recommend continuous workflow and process improvements within the local service group
Job Requirements:
Technical Expertise
Salesforce Service Cloud to navigate and manage ticket lifecycles from intake to resolution
Multi-Application Management to quickly observe, oversee, and analyze technical datasets concurrently
Technical Troubleshooting to dissect complex user access errors and platform malfunctions
Professional Experience
Strong follow-through and ownership to see issues through to successful customer completion
Adaptability and comfort navigating rapid changes in system architectures or process documentation
Excellent communication to clearly outline technical workflows to non-technical business users
Target Base Salary Range: $40,000-$43,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-DB1
#LI-Hybrid
High School diploma or equivalent
2+ years of customer service experience or a Bachelor's Degree in related field of study
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Website: http://www.motorolasolutions.com/
Headquarter Location: Chicago, Illinois, United States
Employee Count: 10001+
Year Founded: 1928
IPO Status: Public
Last Funding Type: Post-IPO Equity
Industries: Cyber Security ⋅ Telecommunications ⋅ Video
Visa Sponsorship: Sponsors work visas