Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Your impact:

PTC’s business continuously evolves to bring product innovation and customer value to the marketplace.  We ensure that sellers have the tools, processes, support, and resources necessary to achieve success. As a Deal Support Specialist, you will partner with Subscription Managers, Field Sales and Conversion Reps to improve accuracy, efficiency and bridge process gaps. As system and process subject matter experts you will increase transactional velocity and manage complex activities which allow our sellers to drive growth for PTC.

Your team:

The Deal Support team is accountable for delivering consistent, high quality and efficient centralized services to Field Sales, Subscription Managers and Conversion Sales. Primary responsibilities include, but are not limited to, building and managing quotes for sellers, providing assistance with various transaction types (e.g., renewal subscriptions), driving continuous process improvements and seeking efficiency gains. Cross-functional collaboration across PTC is also paramount to the success of this role.

Day-To-Day:

• Collaborate with Field Sales, Subscription Managers, and Conversion Sales to support quoting requests, customer product adjustments, and various customer-facing needs.
• Serve as a liaison between stakeholders and business units to facilitate order completion.
• Oversee individual ticketing queues, ensuring timely and accurate issue resolution in alignment with organizational SLT.
• Develop conversion offers in accordance with established business processes.
• Work closely with internal teams, including the Commercial Desk, Legal, Finance, and Customer Operations, to secure necessary approvals and finalize seller deliverables.
• Provide proactive support to sales representatives by assisting with opportunity management and data validation.
• Participate in projects and user acceptance testing (UAT) as required by business needs.

Preferred Skills and Knowledge:

•     Fluent English is mandatory.
•     Excellent communication skills, both written and verbal
•     Adaptable to ever-changing business needs
•     Strong organizational and time management skills
•     Attention to details
•     Comfortable working in fast paced and sometimes stressful environments
•     Ability to deal with ambiguity
•     Confident individual, comfortable with sharing opinions
•     Salesforce.com opportunity management and quoting experience preferred

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."