Manulife’s Insurance business unit is recognized as a leader in delivering innovative investment and insurance solutions that help protect and grow the financial well‑being of Canadian families. Working closely with independent Financial Advisors across the country, we offer a comprehensive suite of wealth and protection products—including segregated funds, mutual funds, annuities, guaranteed interest contracts, individual life insurance, and one of the industry’s strongest living benefits portfolios, covering critical illness, long‑term care, and disability.

We are excited to offer a career‑building opportunity within our Individual Insurance team for a High‑Net‑Worth Case Coordinator—a key role that supports our most valued partners and contributes directly to delivering an exceptional client experience.

Responsibilities:

• Provide proactive support to Corporate, National, and Independent Advisor offices and coordinate with internal teams to ensure timely processing of new life insurance applications.

• Build strong one‑to‑one relationships with assigned branches, serving as their consistent point of contact throughout the policy lifecycle.

• Follow up proactively on all pending cases to ensure service standards and timelines are met.

• Anticipate customer needs and communicate key updates through outbound calls, emails, and other notifications.

• Take full ownership of assigned files, recognizing urgent matters and resolving issues that could delay progress.

• Identify and remove obstacles in the case process to keep applications moving efficiently and effectively.

Qualifications:

• Bilingualism (French & English) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

• Strong oral and written communication skills.

• Proven customer service experience with professionalism across all management levels.

• Effective team player with strong interpersonal abilities.

• Adaptable and comfortable operating through continuous change.

• Able to influence, persuade, and escalate exceptions appropriately to ensure superior service.

• Strong problem‑solving, organizational skills, and attention to detail; knowledge of life insurance terminology is an asset.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Halifax, Nova ScotiaHybrid

Salary range is expected to be between

$56,175.00 CAD - $93,625.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.