The Team

TRI's Information Technology team enables a world-class research organization to move fast without friction. We support 300+ researchers and engineers across multiple locations, managing everything from endpoint deployments and identity systems to collaboration platforms and conference room AV, all in service of keeping scientists and engineers focused on their work, not their tools.

The Opportunity

We are looking for an IT Systems Specialist to provide hands-on technical support at our Cambridge, MA location. This is a frontline role: you will be the face of IT for researchers, engineers, and staff, resolving issues, deploying hardware, managing user lifecycles, and ensuring our Cambridge office runs smoothly. You'll support a highly technical workforce that relies on specialized hardware (GPU workstations, multi-monitor setups) and a modern SaaS stack.

The ideal candidate thrives in a fast-paced environment, communicates clearly with both technical and non-technical users, and takes ownership of problems through resolution. You balance reactive support with proactive improvements: maintaining documentation, streamlining processes, and identifying recurring issues before they become patterns.