Posted:
11/12/2024, 4:00:00 PM
Location(s):
Florida, United States ⋅ Tampa, Florida, United States
Experience Level(s):
Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
Job Family:
SAAS/PAAS/Cloud Consulting
Travel Required:
Clearance Required:
What You Will Do:
Direct, Lead, and continue to Build the Optimization program for the Workday Practice. This includes activities related to production support, planned assessments, Phase X deployments, and advising on Workday program governance and support models
Ensure that the team builds and nurtures relationships with each client and develops a regular meeting cadence for status updates
Ensure that the team builds and nurtures relationships with the internal client support team, gaining an understanding of areas of expertise, backup resources and availability
Direct activities designed to prioritize and develop effort estimates for client support requests
Ensure that the appropriate functional and technical resources are assigned to support client needs
Direct the progress monitoring of client support requests and intervene when needed to continue progress and meet client needs
Collaborate with Resource Manager to identify resources to support client needs
Assist Optimization Manager to coordinate resource logistics and planning with clients including introductions and tenant access
Develop and maintain procedures necessary for engagement start-up with new clients
Participate in kick-off meetings with new clients to set expectations and gather information needed for project start-up
Participate in kick-off meeting and periodic status meetings with the internal Guidehouse support team to set expectations and share information related to new client and engagement activities
Direct the process to develop, maintain and present to clients the budget analysis used to monitor planned vs actual hours and budget spent
Ensure that consulting team trains client on internal Guidehouse tools used to manage engagement initiatives (project portal, etc.)
Ensure that consulting team assists clients with tenant management
Ensure that consulting team assists clients with the features and use of Workday Community
Assist consultants to prioritize work, schedule meetings and overcome obstacles as needed.
Provide support in the development of RFP/RFI responses, SOW language and orals presentations is it relates to post-production support
What You Will Need:
Bachelor's degree and a MINIMUM of SEVEN (7) years of experience using Workday or other ERP(s), OR a Master's degree with a MINIMUM of FIVE (5) years of experience using Workday or other ERP(s). Years of experience may be substituted in lieu of a degree, such as: no degree with ELEVEN (11) years of experience using Workday or other ERP(s)
Experience leading Workday client initiatives in a production environment
Up to 25% travel with a focus on work from home and/or Guidehouse office, consultants may provide on-site support for key milestones as needed
This role is a hybrid role which will require you to go into the closest Guidehouse Office as needed or on occasion
What Would Be Nice To Have:
Preference will be given to candidates who reside within a reasonable number of miles of a Guidehouse Office
Workday Engagement Manager Certification
Workday Public Sector experience preferred
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Website: https://guidehouse.com/
Headquarter Location: Washington, District of Columbia, United States
Employee Count: 1001-5000
Year Founded: 2018
IPO Status: Private
Last Funding Type: Grant
Industries: Advice ⋅ Consulting ⋅ Management Consulting