Job Title:

Billing Representative I

Department:

Finance

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Job Summary:

Under close supervision, this position is responsible for a limited variety of administrative duties for functional groups involving compiling and arranging amounts owed from accessorial charges, processing and coding documents,  maintaining records and files, monitoring of detention events, and/or preparing invoices and record transactions. Routines are generally prescribed and supervision is readily available.

Job Description:

Do you want to sharpen your technical skills and communication skills? Look no further than the Power Detention Authorization Team. You will gain experience in transportation, collaborate with many stakeholders and cross functionals. There is no better place to start your professional journey at JB Hunt!

What is Power detention authorization? 

When a shipper or receiver holds a driver over the contracted amount of time for loading or unloading of product and the customer requires a special type of authorization before billing.     

What are the Power detention authorization specialist’s responsibilities? 

Monitoring the authorization queue and following the customer’s specific process to obtain authorization from the customer before billing for power detention.  This could be via website, excel spreadsheet, or customer form. 

What a day in Power detention Authorization looks like: 

Each billing specialist is assigned specific accounts in a queue that require some type of authorization before we can bill the customer.  The specialist will follow the outlined process for their customers on a set schedule.  This could be through a customer website, special customer form via email.  They will follow up with customers to obtain approvals and enter the charges accrued into our system to bill.  All specialists are given a daily goal of events they should be achieving.        

Key Responsibilities:

• Communicate with the internal and external stakeholders to collect documentation for invoicing, inputting, and processing transactions into billing systems

• Collaborate with internal stakeholders to address billing questions, escalate issues, & resolve basic problems

• Answer external customer billing questions and troubleshoot billing issues

• Understand contract implications and implement invoicing in compliance with customers needs

• Prepare billing information and verify any changes to support an accurate and efficient billing process

• Distribute/Track outgoing correspondence to external customers for return compliance and authorization

• Understand and executive administrative procedures, policies, and practices

Shift: Monday-Friday, 7am-4pm

Qualifications:

Minimum Qualifications:

• 1 year or less experience in an administrative, business, or financial role.

And/Or demonstrated ability of the following skills through education, certifications, or other experiences:

• Read and interpret contract requirements
• Strong written and verbal communication skills
• Professionally driven
• Critical thinking skills
• Enjoys problem solving
• Customer Service
• Basic Microsoft Word and Excel skills

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate.  This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education:

GED, High School

Work Experience:

Accounting/Payroll, Business Administration, Clerical/Administrative, Finance

Job Opening ID:

00570211 Billing Representative I (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.