Located in the nation’s first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The city’s expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day.

Responsible for providing prompt, efficient and professional food and beverage service with a working knowledge of cash handling, inventory and food preparation procedures.

Cashier Specific (90%):

• Records all aspects of guest order accurately and enters into computer
• Prepares and presents accurate and complete guest check
• Collects monies due or applies charges to credit card or guest account using POS terminal
• Completes end of shift revenue report and cash deposit
• Handles all transactions accurately and in accordance with established procedures
• Assumes responsibility for accuracy of bank and cash deposits, and performs all cash handling activities in accordance with hotel cashiering policies
• Stocks and maintains supplies in all service areas
• Inspects and prepares all service ware prior to use
• Maintains current knowledge of all menu offerings, to include ingredients, preparation method, presentation, appearance and time required
• Greets guests in a polite professional manner according to Loews standards
• Suggestively sells menu items to guest so as to enhance the dining experience
• Inspects presentation of all food items to ensure a quality product is delivered to the guest as ordered
• Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction
• Clears soiled plates, service ware etc. from service areas and tables to dish wash area, sorts appropriately
• Carries trays of food to tables
• Assists, as required, in preparation of served items
• Maintains cleanliness and sanitary condition of all service and public areas
• Performs all side work duties as assigned
• Assists in the presentation and sale of retail items
• Ensures that perishable stock is rotated
• Assumes accountability for retail products
• Provides excellent customer service at all times

General (10%):

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with Loews Hotels standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with Loews Hotels standards, policies and rules
• Recycles whenever possible
• Remains current with Loews Hotels information and changes
• Complies with Loews Hotels uniform and grooming guidelines

Qualifications

• Excellent customer service skills
• Basic computer skills
• Ability to work flexible schedule to include weekends and holidays
• High School Diploma or equivalent
• Cash handling and customer service experience