What You’ll Do  

 
Enterprise Stakeholder Communications Strategy 

• Serve as a communications advisor across provider, regulator, broker, agent, consultant, and employer audiences, ensuring messaging supports enterprise priorities, affordability goals, and business credibility. 

• Develop forward‑looking communications strategies that prepare external stakeholders for policy, product, operational, and market changes. 

• Translate complex business decisions into clear, credible, and disciplined stakeholder communications that reduce confusion and friction, tailored to the needs of each audience. 

Environmental Conditioning & Trust Building 

• Proactively shape the external environment to build trust across stakeholder audiences and protect enterprise reputation. 

• Anticipate areas of confusion, resistance, or risk among stakeholder groups and develop communications strategies to address them before issues escalate. 

• Work collaboratively with internal stakeholders including Legal, Compliance, Government Affairs, Provider Network and Sales, to ensure alignment and consistency. 

Modernization & Strategic Evolution 

• Lead the evolution of stakeholder communications away from legacy, high‑volume, reactive models toward more intentional, prioritized, and impact‑driven approaches. 

• Challenge outdated tools, channels, and processes; recommend where to stop, simplify, or redesign communications to meet modern stakeholder expectations. 

• Support the Director in advancing a modern Stakeholder Engagement function that emphasizes clarity, judgment, and strategic value over volume. 

Cross‑Functional Leadership  

• Operate effectively across Marketing, Sales Enablement, Business & Product Communications, and other Communications functions without direct reporting authority. 

• Influence outcomes through expertise, credibility, and sound judgment rather than positional power. 

• Ensure smooth handoffs and coordination across stakeholder audiences. 

Affordability & Enterprise Narrative Support 

• Contribute to enterprise affordability communications as they relate to provider, regulator, broker, agent, consultant, employer, and community/trade audiences. 

• Ensure affordability messaging is grounded in business reality, credible to each audience, and aligned with broader enterprise narratives. 

• Help connect system‑level affordability strategies to what external stakeholders need to understand and communicate confidently. 

What You Bring  

• Bachelor's degree or advanced degree (where required) 

• 5+ years of experience in related field. 

• In lieu of degree, 7+ years of experience in related field. 

Bonus Points  

• Extensive experience in enterprise communications, stakeholder communications, or a closely related discipline. 

• Strong strategic instincts and the ability to operate independently with sound judgment. 

• Comfort working in a structure with high accountability and limited direction. 

• Willingness to lead change, challenge legacy norms, and modernize communications practices. 

• Ability to balance empathy for stakeholders with discipline around enterprise priorities. 

• High tolerance for ambiguity and an ability to drive clarity where it does not yet exist. 

What You’ll Get  

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community   

• Work-life balance, flexibility, and the autonomy to do great work    

• Medical, dental, and vision coverage along with numerous health and wellness programs    

• Parental leave and support plus adoption and surrogacy assistance    

• Career development programs and tuition reimbursement for continued education    

• 401k match including an annual company contribution    

• Learn more    

Where You’ll Work 

Our Hybrid Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused. 

In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter. 

Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process. 

#LI-Hybrid