The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Officer with the resources to solve critical problems for the future of our business, which is why we need you.

Key Responsibilities

• Deliver administrative support and customer service to Individual Insurance client

• Complete record updating in line with qualified standard within service time frames

• Handle escalated cases from offshore team and make follow-up with various distribution channels and customers on incomplete cases

• Liaise, coordinate and manage clients’ special request with various departments.

• Provide training to offshore team on new procedures and any change requirements

Required Qualifications

• Degree/diploma holder

• Around 5 years' relevant work experience, preferably in Individual Insurance operations and services in Life Insurance Industry

• 2 years supervisory experience is desirable

• Responsible and attentive to details

• Good customer focus and follow-up skills

• Mature, independent, outgoing and able to work under pressure 

• Excellent communication and presentation skills

• Strong PC and word processing skills (both English and Chinese)

• Excellent command of spoken and written English and Chinese, Putonghua is preferable

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid