Work Location:

Canada

Hours:

37.5

Line of Business:

TD Securities

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

As part of TD Securities, Global Operations and Business Services, Corporate Lending Operations is dedicated to providing outstanding service as we support lending and administrative activities for TD Securities Corporate Clients. You will have the opportunity to learn end to end processes as well as create relationships with different lines of business. Challenged to learn and grow within your role, we are a diverse and dynamic group of people delivering continued business success through leadership, collaboration, innovation and visionary thinking. Within our core values, we foster a culture of diversity, inclusion and community support/giving.

So, if you are passionate, collaborative, innovative, enjoy visionary thinking and are ambitious, joining our team would be an ideal opportunity for you.

The Corporate Lending Operations team is comprised of over 70 experienced individuals across multiple groups who are dedicated to the following:

• CAIRO Administration:  processing and distribution of authorized corporate credits housed in the CAIRO credit origination system and the approval database.
• Bi-lat Loan Administration: provides administrative, transactional and support functions for Bi-lateral and Participant deals.
• Agency Administration:  provides administrative, transactional and support for TD Agented deals.
• Loan Sales & Trading: provides support in the settlement of loan trades.
• Retail and Non-Negotiable:  is responsible for compliance tracking, servicing foreign currency loans for the enterprise and providing general banking support.

Job Description

We are looking for individuals who enjoy working both independently and as a part of a team, with the desire to develop tactical & strategic solutions. This role includes the end to end processing of corporate loan servicing involving the administrative closing of deals, provision of loan servicing support for corporate and commercial lending portfolios in a professional and timely manner. Expected to deliver agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines and standards are met.

Being able to take initiative with strong relationship skills; including proven influencing, conflict management and negotiation skills. The team is heavily involved in strategic initiatives, business development, and process improvements to drive efficiency, improve client service levels and reduce risk.

• You champion an innovative culture and mindset by challenging and evolving the business strategy. You identify and execute innovative improvement opportunities; inspire the adoption of new technologies, models and methodologies to enhance productivity, operational effectiveness of the business, and the customer experience, while supporting an effective control environment
• You will oversee such things as Loan transactions, documentation review, upkeep and maintenance of client profiles / records, daily transactional reconciliation, customer service and day-to-day account operations
• You establish relationships with partners and communicate complex issues to a wide array of businesses
• Addresses customer services issues according to established parameters, escalating as required
• You effectively handle crucial and/or high-risk issues, resolving most appropriate and expeditious course for the successful resolution by exercising tact and subtlety and maintaining good customer relations
• Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements
• You ensure the quality of own work and understand its end to end impact on the activities of others within and outside of own function / unit
• Organizes work information to ensure accuracy and completeness
• Executes on routine and ad-hoc requests such as preparing customer notifications and billings, processing transactions including loan advances/payments, SBLC setups, wire transfers and clearing financial exceptions, etc timely
• Adhere to strict deadlines, while handling high volumes of work in a demanding environment

Job Requirements:

• Excellent relationship management and customer service standards
• Meticulous attention to detail and due diligence
• Excellent organizational and time management skills
• Strong knowledge of Microsoft Office with advanced Microsoft Excel skills
• Highly developed critical thinking and problem-solving skills
• Proven analytical skills
• Can work independently
• Strong verbal / written communication skills
• Ability to multi-task in a fast paced environment
• Strong Analytical and problem solving skills - In-depth

Additional experiences and skills

• Client facing experience is an asset
• Proven communication and relationship skills
• Commitment to operational and service excellence
• Proven ability to execute
• Strong business acumen and passion for customer service
• Solid understanding of the credit process is an asset
• LIQ/ ACBS experience is an asset
• Experience reading legal documents is an asset

Education/Accreditations:

• University or College degree

At TD, we are committed to cultivating an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

With offices located around the world, the strength of TD Securities Global Operations and Business Services lies in the diverse and dynamic group of individuals who provide critical infrastructure services that support and/or control the trading, investment and corporate banking functions of TD Securities.

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
 

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
 
Colleague Development 
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

 
Accommodation 
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet