Systems Subject Matter Expert - Learning and Development (project contract till end of 2025)

The Systems Subject Matter Expert (SME) for Talent acts as a pivotal support figure for the Global Process Owner (GPO) and the Process SME, Serving as the business Product Owner, this role collaborates closely with the Tech Product Owner to oversee Talent processes/systems

Key Responsibilities:

• Support for GPO and Process SME: Assist in aligning Learning and Development processes with technological solutions, ensuring seamless integration and functionality.

• Articulate Problem Statements: Work alongside the Business and CoE to identify and articulate problem statements, aiding Tech in assessing the feasibility of solutions.

• Ensure Customer Satisfaction: Guarantee that the delivered Tech solutions align with customer expectations and requirements.

• Business Partnership: Collaborate with the business to understand pain points and validate that proposed solutions effectively address these issues.

• Create Detailed Mock-ups: Develop and socialize detailed mock-ups of solutions with customers before the build phase.

• Participate in Larger Projects: Engage in larger projects that require systems integration beyond the immediate process area.

• Documentation and Knowledge Management: Work alongside the Documentation Analyst to ensure that document sets and global knowledge articles are kept up to date.

• Accountability for VOC System Issues: Take responsibility for system-based Voice of the Customer (VOC) and collaborate with Tech to rectify issues reported by submitters.

Why You?

Qualifications:

• Proven experience in Learning Experience Platforms and Learning Management Systems  

• Strong collaboration skills with both business and technical teams.

• Excellent problem-solving skills with the ability to articulate problems clearly and assess solution feasibility.

• Experience in creating detailed mock-ups and documentation.

• Strong understanding of systems integration in larger projects.

• Ability to manage and update technical documentation and global knowledge articles.

• Accountability and problem-resolution skills for system-based VOC issues.

Why GSK?

At GSK we offer a wide range of additional benefits:

• Career at one of the leading global healthcare companies

• Contract of employment

• Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit)

• Hybrid working model (where GSK site are in Poland)

• Extensive support of work life balance (flexible working solutions, min. 2-3 days/week working form the office, short Fridays option, health & well-being activities)

• Life insurance and pension plan

• Private medical package with additional preventive healthcare services for employees and their eligible

• Sports cards (Multisport)

• Possibilities of development within the role and company’s structure

• Personalized learning approach (internal trainings, mentoring, access to online training’ platforms: Keep Growing Campus, LinkedIn Learning, Business Skills, Harvard Manage Mentor, Skillsoft and external training)

• Supportive community and integration events

• Modern office with creative rooms, fresh fruits every day

Inclusion & Diversity at GSK: 

As an employer committed to Diversity and Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.

Please contact our Recruitment Team at [email protected] to discuss your needs.

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Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

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