Practice Consulting & Business Performance Advisory

• Conduct structured clinic audits across patient journey, conversion funnel, and workflows.
• Identify gaps in lead management, counselling, and patient experience.
• Provide data-driven recommendations and consulting frameworks to clinic stakeholders.
• Develop customized practice growth plans with KPIs and measurable outcomes.
• Act as a strategic advisor to support long-term clinic growth.

PDC Strategy & Market Deployment

• Develop and implement regional PDC strategies with country teams.

• Prioritize high-potential clinics for targeted intervention.

• Align PDC programs with SMILE PRO and PRESBYOND growth strategies.

Conversion Excellence & Patient Journey Optimization

• Drive end-to-end conversion improvements from leads to surgery.

• Improve appointment booking and consultation effectiveness.

• Optimize in-clinic patient journey to reduce drop-offs.

Counselling Excellence & Capability Building

• Design and deliver training programs for counsellors, optometrists, and call centers.

• Enhance skills in communication, objection handling, and expectation management.

• Build a 'first procedure of choice' mindset among stakeholders.

In-Clinic Branding, Tools & Materials

• Develop in-clinic tools, scripts, and educational materials.

• Simplify complex refractive concepts for patient understanding.

• Drive consistent in-clinic branding for ZEISS solutions.

Cross-Functional Collaboration

• Collaborate with Sales, Clinical Application, and PDC teams.

• Support B2B2C initiatives with strong conversion readiness.

• Share best practices across SEA markets.

Education / Professional Certification

• Degree in Business, Optometry, Health Sciences, Healthcare Management or any related fields.

• Certifications or training in coaching, consulting or customer experience are a plus.

Experience

• Minimum 5 years’ of relevant experience in healthcare, pharmaceutical, medical devices, ophthalmology, or clinic/practice management.

• Proven experience in at least one of the following:

1.Practice Development / clinic consulting

2. Sales enablement or commercial excellence

3. Patient journey / clinic management / customer experience

• Experience in training, coaching and capability building for frontline teams, in small or large group setting.

• Regional experience in SEA or multi market environments is preferred.

• Experience in refractive, ophthalmology or optometry space is a strong advantage.

Knowledge / Skills / Other characteristics

• Experience in healthcare, medical devices, or practice consulting preferred.

• Strong analytical and consultative problem-solving skills.

• Excellent training, coaching, and stakeholder management abilities.

• Excellent interpersonal, communication and negotiation skills

• Pleasant personality and proactive mindset

• High customer orientation and team player

• Ability to work across diverse Southeast Asia markets.

• Fluent in English with great command of spoken & written English.

Your ZEISS Recruiting Team:

Chloe Tan