Job Description:

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are proud to have served millions of customers globally with Remitly and our newly launched Passbook app to provide immigrants access to banking. We strive daily to meet our promise to our customers by building peace of mind into everything we do.

Job Responsibilities:

• Maintain the accuracy, integrity, and confidentiality of all employee and benefits-related data.
• Facilitate new hire onboarding by conducting benefits orientation and assisting with timely enrollment in applicable company benefits.
• Act as the subject matter expert (SME) for both company-sponsored and statutory benefits, including hosting orientation sessions for new programs or changes to existing ones.
• Manage the end-to-end processes for enrollment, renewal, and distribution of HMO, group life insurance, and other applicable wellness or subscription benefits.
• Liaise with third-party vendors, healthcare providers, and government agencies (SSS, PhilHealth, Pag-IBIG) to address employee concerns and process requirements.
• Handle day-to-day benefits administration workflow including ticket management, escalations, and employee inquiries with a strong sense of compassion and urgency.
• Build and maintain compassionate partnerships with employees while addressing benefits-related concerns to ensure a positive employee experience.
• Process and submit required documentation to government agencies for new hires, resignations, loans, maternity/sickness claims, and other mandatory reports.
• Administer and monitor statutory benefits such as SSS sickness/maternity, HDMF loans, and PhilHealth claims, ensuring accurate processing for payroll inclusion.
• Record and track employee claims such as medicine and optical allowance, flu vaccine, and other health or wellness-related entitlements.
• Prepare and issue certifications of contributions (SSS, HDMF, PhilHealth) as requested by employees or required for processing benefits claims.
• Monitor government regulations, policy updates, and benefits trends to ensure compliance and proper internal application.
• Support automation initiatives and process enhancements in coordination with IT or HRIS teams (e.g., benefit bots, JIRA, or Slack automation).
• Maintain updated benefit documentation and self-service materials for employees, including FAQs and quick-reference guides.
• Continuously improve policies and practices related to benefits administration in alignment with local employment laws and global HR standards.

Job Qualifications:

• At least 3+ years HR experience specifically compensation and benefits/payroll.

• A high level of confidentiality.

• A data-driven and analytical approach.

• Demonstrated strength in regulatory compliance required.

• A strong sense of urgency and sound judgment

• Has initiative and resourcefulness in meeting set deadlines

• In-depth knowledge in HR best practices and local labor laws.

• Alignment with Remitly’s mission, vision, and cultural values.

• Be amenable to work onsite and demonstrate flexibility to work on a shifting schedule.

 

Who we are:

Remitly is a group of passionate people working to make international payments easier and more transparent on both the web and mobile devices. We are seeking team members to join us that want to make a difference and change an industry. We pride ourselves on aiming high and delivering results, data being at the heart of everything we do, and encouraging our team to own business decisions and outcomes. Sound like the place for you? Join us.

Remitly is an Equal Opportunity Employer. Individuals seeking employment at Remitly are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Remitly is an E-Verify Employer

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.