JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Operational Resilience Manager – Security & Health & Safety

Location: London (Onsite, 5 Days a Week)

Role Overview

We are seeking an experienced Operational Resilience Manager with expertise in Health & Safety, Security Compliance, and Risk Management to oversee security services for one of our leading clients in the financial sector in the UK & Jersey. Reporting to the Head of Safety & Security, this role ensures full compliance with the client's safety and security policies, standards, and procedures. The position involves direct management of security and H&S compliance, risk monitoring, operational resilience strategy execution, and emergency response planning.

Key Responsibilities

Security Responsibilities

• Security Compliance & Risk Management: Ensure adherence to SCB’s security policies, risk tolerance levels, and access control measures.
• Security Systems Oversight: Manage ACS, CCTV, alarms, LCR, and PPMs, ensuring technical compliance and maintenance.
• Incident Management & Response: Lead emergency response plans, investigate incidents, and implement corrective measures.
• Team Leadership & Training: Mentor security teams and drive a strong security culture through continuous training.
• Crisis Management & Communication: Assist in crisis planning, liaise with law enforcement and external agencies.
• Budget & Project Management: Ensure cost-effective security solutions and on-time project delivery.

Health & Safety & Wellbeing (HSW) Responsibilities

• Subject Matter Expertise: Provide specialist H&S guidance, ensuring compliance with policies and regulations.
• Risk Monitoring & Compliance: Develop and maintain a regulatory register, monitor risks, and ensure compliance with statutory requirements.
• Strategic Leadership: Develop HSW strategies, action plans, and audit readiness programs. Lead compliance assurance and policy implementation.
• Incident & Crisis Management: Investigate accidents, incidents, and regulatory breaches. Support crisis management teams during emergencies.
• Contractor & Vendor Oversight: Ensure supply partners comply with H&S standards and manage permit-to-work processes.
• Safety Culture & Training: Promote safety awareness, lead training initiatives, and mentor country HSW staff.
• Fire Safety & First Aid: Develop fire evacuation plans, risk assessments, and ensure proper coverage of first aiders and mental health first aid networks.
• Audits & Property Due Diligence: Conduct H&S inspections, property assessments, and compliance reviews.

Qualifications & Experience

Essential

• Proven experience in security management, HSW, and operational resilience.
• NEBOSH General Certificate in Occupational Health & Safety

Preferred

• ASIS CPP, PSP, or APP certification.
• SIA Security License.
• Strong knowledge of UK & Jersey security regulations, compliance, and risk management.

• Experience in project management, crisis response, and emergency planning.
• Leadership and stakeholder management skills.

Additional Information

• Full-time, onsite (London, 5 days a week). Some out-of-hours work and travel may be required.

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.