Posted:
4/25/2024, 5:00:00 PM
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Remote
Job Description:
Proactive Support Analyst (PSA)
At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it’s something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world’s leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.
We are seeking a talented and detail-oriented Proactive Support Analyst to join our team. The Proactive Support Analyst plays a crucial role in our analytics process by analysing endpoint data to identify and address issues proactively. Using monitoring tools and ad-hoc investigation methods, you will be responsible for supporting our clients and ensuring a high-quality user experience.
Roles & Responsibilities:
Skills & Qualifications:
Mandatory skills & experience:
Benefits:
If you're an analytical thinker with a passion for proactively identifying and solving endpoint issues, we encourage you to apply.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Website: https://ioscm.com/
Headquarter Location: Newcastle Upon Tyne, Newcastle upon Tyne, United Kingdom
Year Founded: 2012
Industries: E-Learning ⋅ Education ⋅ Logistics ⋅ Procurement ⋅ Supply Chain Management ⋅ Warehousing