Technical Support Team Leader

Posted:
9/11/2024, 8:09:40 PM

Location(s):
Central Luzon, Philippines ⋅ Mabalacat, Central Luzon, Philippines

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
On-site

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. 
 
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
 
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 
 
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

This is an onsite position at The Hideout, Clark, Pampanga.

The Team Leader will be responsible for leading and managing a team of technical representatives to ensure the delivery of exceptional customer experiences. This role will coach, mentor, and guide team members, while driving performance, productivity, and operational efficiency.
Ninja Perks and Benefits
*Full time employees
    Competitive compensation
    Adherence to government-mandated benefits
    Retirement Savings Program with Company Matching
    Life Insurance
    HMO on day 1
    Paid time off, birthday leave
    Bonus and incentive plans
    Opportunities for skills training and personal and professional development
    Employee Referral Program
    Beautiful office space
    Free lunch provided daily
    Shuttle Service available

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
 
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
 
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.